Warranty Policy for Cox Ride-on Mowers ONLY
DEFINITIONS:
“Commercial Use” means all uses other than Domestic use, including any use that is income producing, rental, or is in relation to use in schools, by government departments or charity operators.“Cox Industries” means Cox Industries (Australia) Pty Ltd ACN 050 991 038.
“Dealer” means an authorised Cox Industries dealer a list of which can be found on our website: www.coxmowers.com.au“Domestic Use” means use for a personal, residential or household (property) purpose.
“Mower” means any ride-on mower manufactured by Cox Industries.
“Parts” means all parts that can be found in a Mower.
“Warranty Period” means:
for Domestic Use, a period of five (5) years (*conditions apply) or standard (2) years; or
for Commercial Use, a period of one (1) year (*conditions apply) or standard (6) months,
from the original date of purchase.
NEW MOWER:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. This Warranty gives you additional protection for your Mower, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.
WARRANTY PERIOD:
Cox Industries warrants in respect of each new Mower sold that, subject to the exclusions below, for the Warranty Period Cox Industries or a Dealer will repair or replace free of charge any Parts found to be defective in materials or workmanship under normal use and operating conditions. Other than for major failure, it is at Cox Industries sole discretion as to whether the Mower or Part is repaired or replaced.
The engine, battery, elect clutch/brake and transaxle are warranted by their manufacturers and are not covered by the Cox Domestic Use five (5) year and Cox Commercial Use one (1) year warranty.
*For our COX Domestic Use five (5) year and Cox Commercial Use one (1) year warranty to remain valid, we require the following:-
1. The COX online warranty registration form is completed within fourteen days from date of purchase.
2. The mower receives an initial service by an authorised COX dealer at around 5 hours, or 1 month from date of purchase. At every 100 hours or annually, which ever is sooner, the mower is to be serviced by an authorised COX dealer and the service times/dates are recorded by the COX servicing Dealer in the service log included within the COX website.
3. (Periodically additional maintenance is required to be carried out by a COX servicing dealer or the Owner/Operators as per Owner/Operators Manual Maintenance Schedule).
4. For clarity, general wear and tear and user neglect are not covered under our warranty provisions.
MOWER PARTS INSTALLED DURING NEW MOWER WARRANTY PERIOD:
Warranty coverage for Parts installed during the new Mower Warranty Period shall consist of the remainder of the new mower Warranty Period or ninety (90) days, which ever is greater, provided the installation is performed by an authorised Dealer.
TO CLAIM THE WARRANTY:
To make a claim under this Warranty, please bring or send the Mower to an authorised Dealer with a copy of your proof of purchase of the Mower. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
WARRANTY REGISTRATION:
The online warranty registration form must be completed within 14 days of purchase. It is the purchasers responsibility to ensure this is carried out.
This Warranty is transferable to a subsequent owner of a Mower, in the event of the sale of that product, provided that Cox Industries is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Cox Industries. The notice should identify the name of the previous owner of the Mower, place and date of purchase, model, make and serial number of the Mower. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
WARRANTY EXCLUSIONS:
This Warranty does not cover:
1. the costs of rental of another machine or related equipment while repairs are in progress;
2. telephone, facsimile or other related communication expenses.
3. transportation and insurance charges during transportation of failed Mower or any part thereof;
4. the labour, parts, mechanical adjustments or lubricant costs which, in the judgement of Cox Industries or their Dealer, should have been made as standard maintenance according to the Cox Industries maintenance schedule;
5. the replacement of or service costs relating to replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to, normal maintenance parts such as mower discs, blades, bolts and nuts, vee belts, bearings, chains, clutch cones and friction discs;
6. any damage or defect caused by alteration, modification, fitment of a non-genuine part or attachment not approved by Cox Industries or repair, modification or work carried out on the Mower other than by a Dealer;
7. any defect caused by misuse, negligence, accidents or failure to carry out proper maintenance procedures;
8. damage caused by continued operation of the machine after it is known to be defective;
9. any other expenses incurred by the consumer in making the warranty claim;
10. damage caused by incorrect or improper operation (including racing or similar activities), maintenance or not following the instructions or maintenance requirements of the Mower in accordance with the instructions provided with the Mower;
11. damage caused by failure to clean or improper cleaning of the product;
12. damage caused by adverse external conditions such as thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Cox Industries’ control; or
13. Damage caused by exposure to excessive heat, moisture or dampness, or exposure to abnormally corrosive conditions.
For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Consumer Law or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
To the extent applicable by law, Cox Industries will not accept liability for costs of labour, postage, cartage or delivery to replace faulty materials or parts, or for any loss, damage or accident directly, indirectly, or consequently suffered by the purchaser, operator or any other person or property as a result of such faults whether due to defective materials or workmanship or otherwise.
Due to Cox Industries on-going commitment to product improvement, we reserve the right to change at any time, product specifications, configurations and company policies.
