TestForm

Submitted
submission_id_claim
ClaimType
EquipmentType
CutterWidth
ModelNumber
TypeNumber
SerialNumber
OwnersNameFirst
OwnersNameLast
OwnerPhoneNo
OwnersEmail
OwnersStreetAddress
OwnersSuburb
OwnersState
OwnersPostcode
SoldByName
SoldByEmail
SoldByPhoneNo
SoldByStreetAddress
SoldBySuburb
SoldByState
SoldByPostcode
RepairerName
RepairerEmail
RepairerPhoneNo
RepairerStreetAddress
RepairerSuburb
RepairerState
RepairerPostcode
PurchasedDate
FailureDate
RepairDate
HoursOfUse
TypeOfUse
Parts
DefectiveCode1
DefectiveCode2
DefectiveCode3
ConditionsFound
ProbableCauseOfFailure
FlatRateCode1
Hours1
FlatRateCode2
Hours2
FlatRateCode3
Hours3
PartQuantity1
PartNo1
PartDescription1
PartInvoiceNo1
PartQuantity2
PartNo2
PartDescription2
PartInvoiceNo2
PartQuantity3
PartNo3
PartDescription3
PartInvoiceNo3
Certification
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Submitted From
2021-01-23 03:51:43 +00:00
36098
Warranty Repair
Ride-On Mower
32"
A21019L
CTH15C32
50267
LOCKYER MOWERS
NORTH
0414 521137
nothend1944@gmail.com
34 WAGTAIL DRIVE
REGENCY DOWNS
Queensland
4341
LOCKYER MOWERS & MOTORCYCLES
lockmowmot@bigpond.com
+44754622121
56 CRESCENT STREET
GATTON
Queensland
4343
LOCKYER MOWERS & MOTORCYCLES
lockmowmot@bigpond.com
+44754622121
56 CRESCENT STREET
GATTON
Queensland
4343
2021-01-11
2021-01-18
2021-01-19
3
Domestic
Returned
MI - Manufactured Incorrect
Machine was making a loud rattling noise when brake pedal was released. Travel to property at Regency Downs to pick-up the machine.
Found the transmission drive belt (brand - OPTIBELT) had a lump in it where the belt is joined causing the belt to change circumference every time it went around a vee pulley - causing the brake pedal / belt tensioner to rattle unacceptably. Replace belt with a REXON brand AK95 kevlar belt from our local bearing supplier. Machine ran perfectly smoothly after fitting the replacement belt and was returned to the customer.
G1 - Customer Service & Relations
0.5
G2 - Fault Diagnosis & Test
1.00
G26 - Replace Drive Belt
0.5
1
V75
Transmission belt AK95
1
http://coxmowers.com.au/warranty-claim/
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120852890.632390123.1489562303.1611280341.1611370474.64
165.228.112.135
2021-01-20 03:50:08 +00:00
36097
Warranty Repair
Ride-On Mower
32"
CS4L17B32
CS4L17B32
CS4L17B32-1421
Margaret
McKenzie
07 4092 3628
mckenzim@bigpond.com
41 Ellery Road
Mareeba
Queensland
4880
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
0740305400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
0740305400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2019-01-24
2021-01-08
2021-01-12
58
Domestic
Retained
E - Electric Failure
Customer has complained that mower will not start.
Checked mower. Found starter solenoid has open circuit. Replace under warranty.
E1 - Customer Service & Relations
0.2
E2 - Circuit Diagnosis & Tests
0.2
E13 - Replace Solenoid
0.5
1
AM159
SOLENOID
401140
1
http://coxmowers.com.au/warranty-claim/
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120852890.3.10.1611114139
202.14.148.109
2021-01-19 22:46:10 +00:00
36096
Warranty Repair
Ride-On Mower
32"
a21019L
CTH15C32
50033
CRAIG
THUGATE
0412661924
cmthurgate@hotmail.com
54 WARWICK ST
ALLORA
Queensland
4370
WARWICK MOWER CENTRE
SERVICE@WCKMOWER.COM.AU
46611761
34-36 PALMERIN ST
WARWICK
Queensland
4370
WARWICK MOWER CENTRE
SERVICE@WCKMOWER.COM.AU
46611761
34-36 PALMERIN ST
WARWICK
Queensland
4370
2020-12-31
2020-12-29
2021-01-18
4
Domestic
Retained
BC - Broken / Cracked
BC - Broken / Cracked
BC - Broken / Cracked
BELT RIPPED UP AND NOT DRIVING
MISSING BRACKET
G26 - Replace Drive Belt
1
G25 - Replace Cutter Belt
1
E17 - Unusual time explain reason in Details section
1
KIT369
1
V75
BELT
1
V76K
BELT
1
http://coxmowers.com.au/warranty-claim/
GA1.3.2055608778.1508476440
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120852890.3.10.1611095519
210.10.204.102
2021-01-19 02:07:12 +00:00
36095
Warranty Repair
Ride-On Mower
32"
CTL17B32
A21019L
40161
MATTHEW
BATH
0438832824
mattbathstonemason@live.com.au
460 SALTWATER ROAD
WALLABI
New South Wales
2430
Stihl Shop, Port Macquarie
sales@stihlshopport.com.au
0265810301
5 Milton Circuit
Port Macquarie
New South Wales
2444
Stihl Shop, Port Macquarie
sales@stihlshopport.com.au
0265810301
5 Milton Circuit
Port Macquarie
New South Wales
2444
2021-01-16
2021-01-17
2021-01-18
2
Domestic
Retained
CL - Came Loose
UO - Unknown / Other
Rear wheel fell off, deck pulley fell off.
Re-fitted rear wheel & nuts - tensioned correctly
Re-fit deck pulley & nut, re-fit belt
Nuts not tensioned correctly at factory on both wheel & pulley
G35 - Unusual time - Explain reason in Details section
1
G1 - Customer Service & Relations
.2
G2 - Fault Diagnosis & Test
.2
1
http://coxmowers.com.au/warranty-claim/
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