Submitted | submission_id_claim | ClaimType | EquipmentType | CutterWidth | ModelNumber | TypeNumber | SerialNumber | OwnersNameFirst | OwnersNameLast | OwnerPhoneNo | OwnersEmail | OwnersStreetAddress | OwnersSuburb | OwnersState | OwnersPostcode | SoldByName | SoldByEmail | SoldByPhoneNo | SoldByStreetAddress | SoldBySuburb | SoldByState | SoldByPostcode | RepairerName | RepairerEmail | RepairerPhoneNo | RepairerStreetAddress | RepairerSuburb | RepairerState | RepairerPostcode | PurchasedDate | FailureDate | RepairDate | HoursOfUse | TypeOfUse | Parts | DefectiveCode1 | DefectiveCode2 | DefectiveCode3 | ConditionsFound | ProbableCauseOfFailure | FlatRateCode1 | Hours1 | FlatRateCode2 | Hours2 | FlatRateCode3 | Hours3 | PartQuantity1 | PartNo1 | PartDescription1 | PartInvoiceNo1 | PartQuantity2 | PartNo2 | PartDescription2 | PartInvoiceNo2 | PartQuantity3 | PartNo3 | PartDescription3 | PartInvoiceNo3 | Certification | Submitted from Page URL | Cookie tk_or | Cookie tk_lr | Cookie _ga | Cookie wp-settings-time-455 | Cookie __utmz | Cookie PHPSESSID | Cookie tk_ai | Cookie _gcl_au | Cookie __utmc | Cookie _gid | Cookie woocommerce_items_in_cart | Cookie woocommerce_cart_hash | Cookie wp_woocommerce_session_f8f699ba1cfdc27b28a811cba0b81d97 | Cookie _gat_gtag_UA_167277525_1 | Cookie wordpress_logged_in_f8f699ba1cfdc27b28a811cba0b81d97 | Cookie __utma | Cookie __utmt | Cookie __utmb | Submitted Login | Submitted From | |
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2021-04-16 06:49:44 +00:00 | 36272 | Warranty Repair | Ride-On Mower | 32" | A21019L | CTH15C32 | 50174 | Matt | Curran | 0400094995 | 28 Ochiltree Court | Cardigan | Victoria | 3352 | EE Day & Sons | parts@daysons.com.au | 0353392211 | 822 Howitt Street | Ballarat | Victoria | 3350 | EE Day & Sons | parts@daysons.com.au | 0353392211 | 822 Howitt Street | Ballarat | Victoria | 3350 | 2020-10-03 | 2021-03-31 | 2021-03-31 | 10.2 | Domestic | Retained | AI - Assembled Incorrectly | CL - Came Loose | Steering not working, clamps on steering shaft near yoke had come loose. | No washers fitted to shaft | G1 - Customer Service & Relations | .2 | G2 - Fault Diagnosis & Test | .2 | G35 - Unusual time - Explain reason in Details section | .75 | 6 | W092016 | Flat Washer | 402452 | 1 | 89097 | Plastic Steering Yoke | 402452 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com.au/\" | \"\" | GA1.3.1931442520.1572480661 | 120852890.1614828924.95.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 20e59a4a5e338312fa2dd9cec3137a45 | 1.1.490538834.1614656386 | 120852890 | GA1.3.766342830.1618554464 | ee-day-and-sons-pty-ltd|1618728173|9UefF7R41m2aVIw6i9heZynlH1GSPYHX4h7Gzlqb8mh|6ddba7b2ff79ed0a84f4a0fa9cca999c67f75b57f95477c4456159bb24d86b49 | 120852890.1931442520.1572480661.1615525215.1618554464.99 | 1 | 120852890.4.10.1618554464 | ee-day-and-sons-pty-ltd | 203.214.132.34 | |||||||||||||
2021-04-16 06:26:13 +00:00 | 36271 | Warranty Repair | Ride-On Mower | 42" | A16817K | CS45H20B42 | 363 | Heather | Jones | 3488 Bundara rd | Inverell | New South Wales | 2360 | Motor Mecca Inverell | sales@motormeccainverell.com.au | 0267222844 | 233 Byron st | Inverell | New South Wales | 2360 | Motor Mecca Inverell | sales@motormeccainverell.com.au | 0267222844 | 233 Byron st | Inverell | New South Wales | 2360 | 2020-02-01 | 2021-03-29 | 2021-04-16 | 63 | Domestic | Retained | UO - Unknown / Other | Hydro gets hot after 10min and looses drive. | Internal failure. | G1 - Customer Service & Relations | .2 | G2 - Fault Diagnosis & Test | .2 | G22 - Replace Rear Axle (Hydrostatic Drive). | 1 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.2144161688.1596670405 | 120852890.1596674450.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 07823401a0abd0b4f239318415404644 | 1.1.544746447.1618450878 | 120852890 | GA1.3.494056824.1618553751 | motor-mecca-nsw-cox|1618726595|zmlymCRig5IQiERMaEbRkDGibd5NJmQUcPHm5aDlzsS|41f5ed448499d45e7ebd1cb9c7c5cc2ca930c1ef866f7c53444dac7f5c9121ea | 120852890.2144161688.1596670405.1618450878.1618553750.25 | 120852890.4.10.1618553750 | motor-mecca-nsw-cox | 120.150.206.90 | ||||||||||||||||||||||||
2021-04-16 03:02:32 +00:00 | 36270 | Warranty Repair | Ride-On Mower | 35" | A20318L | gfd24p36 | 16205 | kelichi | ibi | 41213703 | on file | MARYBOROUGH | Queensland | 4650 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | 2020-10-10 | 2021-04-13 | 2021-04-15 | 11 | Domestic | Retained | CL - Came Loose | BC - Broken / Cracked | Part 1:Bushes in deck belt tensioner slide had come loose. Removed sub-assembly from machine. Dismantled sub-assembly and relocated 4 x square bushes in slide tubes. Secured in tubes by slightly deforming tubes with centre punch. Reassembled and lubricated sub-assembly and tested. Reinstalled sub-assembly into machine and tested operation. Part 2: Choke actuator spring broken. Removed carburettor from engine Removed broken spring from choke actuator crank. Found that fixed end tang had broken from spring. As spring was otherwise in good condition, a new tang was bent on fixed end. Reassembled spring into actuator crank and reinstalled carburettor. Tested operation | 1. Design Fault 2. Unknown | G1 - Customer Service & Relations | .25 | G2 - Fault Diagnosis & Test | .5 | G35 - Unusual time - Explain reason in Details section | .75 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"https://www.google.com/\" | GA1.3.2101474824.1553225556 | 120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | cf2c159ebd62f0a7f9dd5c322eceb493 | 1.1.1136842092.1614037945 | 120852890 | GA1.3.674799598.1618540785 | wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1 | 120852890.2101474824.1553225556.1617848193.1618540785.26 | 120852890.2.10.1618540785 | wilsons-mc | 120.151.9.36 | ||||||||||||||||||||||
2021-04-16 02:53:30 +00:00 | 36269 | Warranty Repair | Ride-On Mower | 34" | A20318L | GFD24P35 | 16203 | dave | wilson | 0439112191 | 13 | burrum heads | Queensland | 4659 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | 2020-10-21 | 2021-03-25 | 2021-04-07 | 15 | Domestic | Retained | CL - Came Loose | Bushes in deck belt tensioner slide had come loose. Removed sub-assembly from machine. Dismantled sub-assembly and relocated 4 x square bushes in slide tubes. Secured in tubes by slightly deforming tubes with centre punch. Reassembled and lubricated sub-assembly and tested. Reinstalled sub-assembly into machine and tested operation. | Design fault | G1 - Customer Service & Relations | .25 | G2 - Fault Diagnosis & Test | .2 | G35 - Unusual time - Explain reason in Details section | 0.5 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"https://www.google.com/\" | GA1.3.2101474824.1553225556 | 120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | cf2c159ebd62f0a7f9dd5c322eceb493 | 1.1.1136842092.1614037945 | 120852890 | GA1.3.674799598.1618540785 | wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1 | 120852890.2101474824.1553225556.1617848193.1618540785.26 | 120852890.2.10.1618540785 | wilsons-mc | 120.151.9.36 | |||||||||||||||||||||||
2021-04-16 02:53:25 +00:00 | 36268 | Warranty Repair | Ride-On Mower | 34" | A20318L | GFD24P35 | 16203 | dave | wilson | 0439112191 | 13 | burrum heads | Queensland | 4659 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | WILSONS MOWERS | wilsonsmowers@bigpond.com | +10741213703 | 279 ALICE STREET | MARYBOROUGH | Queensland | 4650 | 2020-10-21 | 2021-03-25 | 2021-04-07 | 15 | Domestic | Retained | CL - Came Loose | Bushes in deck belt tensioner slide had come loose. Removed sub-assembly from machine. Dismantled sub-assembly and relocated 4 x square bushes in slide tubes. Secured in tubes by slightly deforming tubes with centre punch. Reassembled and lubricated sub-assembly and tested. Reinstalled sub-assembly into machine and tested operation. | Design fault | G1 - Customer Service & Relations | .25 | G2 - Fault Diagnosis & Test | .2 | G35 - Unusual time - Explain reason in Details section | 0.5 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"https://www.google.com/\" | GA1.3.2101474824.1553225556 | 120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | cf2c159ebd62f0a7f9dd5c322eceb493 | 1.1.1136842092.1614037945 | 120852890 | GA1.3.674799598.1618540785 | wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1 | 120852890.2101474824.1553225556.1617848193.1618540785.26 | 120852890.2.10.1618540785 | wilsons-mc | 120.151.9.36 | |||||||||||||||||||||||
2021-04-16 02:03:42 +00:00 | 36267 | Warranty Repair | Accessory | CD21A | MOWER | ENG. SERIAL NO. 5030802688 | GARRY | GLEAVE | 0438333221 | 6 MEGAN STREET | TWEED HEADS SOUTH | New South Wales | 2486 | KARLS MOWER SERVICE | karlmow@bigpond.net.au | 0755934899 | 1/1 Flint Court | Varsity Lakes | Queensland | 4227 | Karls Mower Service | karlmow@bigpond.net.au | 0755 934899 | 1/1 Flint Court | Varsity Lakes | Queensland | 4227 | 2021-03-27 | 2021-04-08 | 2021-04-15 | 1 | Domestic | Retained | MI - Manufactured Incorrect | gearbox leaking oil | transmission had leaking seal on main drive shaft. Fit new transmission as required. Test run. Had to wait for staff to come off holidays before we could order transmission. | G35 - Unusual time - Explain reason in Details section | 1 | 1 | CPD15210081000 | transmission | 405389 | 1 | 18.00 + GST | freight | 405389 | 1 | http://coxmowers.com.au/warranty-claim/ | \"http://coxmowers.com.au/manuals/\" | \"\" | GA1.3.1430585915.1542945991 | 120852890.1542945991.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 5f78da301bff1937e63ba875a6495252 | 1.1.65428518.1612417376 | 120852890 | GA1.3.913123084.1618533640 | karls-mowers|1618710525|QIHG5ST42Sbh99m6HVPhCHPfy3j1Js2Q4H8JkLA0VkU|82368fc2299f98281aa86b05bcd56992cd27b047f531b4fe72900290d0dbd5cf | 120852890.1430585915.1542945991.1618533640.1618537727.84 | 120852890.4.10.1618537727 | karls-mowers | 203.149.84.39 | ||||||||||||||||||||
2021-04-15 23:41:25 +00:00 | 36266 | Warranty Repair | Ride-On Mower | A17219L | cox | CZ24P42 | ANTHONY | BUCHANAN | 746323008 | STEVE@SUGDENKERR.COM | 54 RAILWAY STREET | CAMBOOYA | Queensland | 4352 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2021-01-13 | 2021-03-30 | 2021-04-07 | 5 | Domestic | Retained | AI - Assembled Incorrectly | SAFETY CIRCUIT NOT WORKING | CHECK OVER UNIT. TEST OUT ELECTRICAL CIRCUIT. RECONNECT PLUG CONNECTOR IN PROPERLY | 1 | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||||||
2021-04-15 23:30:59 +00:00 | 36265 | Warranty Repair | Ride-On Mower | 35" | CTL20BS35 | cox | 70189 | MARCUS | MOLONEY | 746323008 | STEVE@SUGDENKERR.COM | 228 PERTH STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2021-02-17 | 2021-03-24 | 2021-04-07 | 1 | Domestic | Retained | CL - Came Loose | DRIVE BELT CAME OFF | REMOVE BACK COVERS AND BELT GUIDE FROM HYDRO. REFIT BELT AND GUIDE. REPLACE DAMAGED SPRING. DECK PULLEY RUBBED THROUGH SPRING. ALLOWING BELT TO COME OFF. | 1 | 1 | AM145 | SPRING | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||
2021-04-15 23:23:08 +00:00 | 36264 | Warranty Repair | Accessory | M17B | cox | DA037229 | SUGDEN KERR | PTY | 746323008 | STEVE@SUGDENKERR.COM | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2021-03-15 | 2021-03-19 | 2021-03-19 | Domestic | Retained | AI - Assembled Incorrectly | UO - Unknown / Other | CUTTERS WON'T DRIVE CENTRIFUGAL CLUTCH RUNS ON | REMOCE DRIVE CASE COVER. REMOVE CHAINS AND DRIVE SPROCKET NO KEY IN SPROCKET. FIT NEW KEY. REASSEMBLE REFIT CHAINS. REMOVE MOTOR AND CLEAN OUT ROUGH EDGES OFF CLUTCH. REGREASE BUSH REASSEMBLE TEST RUN OK | 1.5 | 1 | 3/16" KEY | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||||
2021-04-15 23:09:52 +00:00 | 36263 | Defective Spare Part | Ride-On Mower | A20219M | cox | 4555 4557 4564 | SUGDEN | PTY | 746323008 | STEVE@SUGDENKERR.COM | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2021-03-25 | 2021-03-25 | 2021-04-01 | 0 | Domestic | Retained | MI - Manufactured Incorrect | BLADES SHARPENED INCORRECTLY | REMOVE DISC REPLACE INCORRECT BLADES. TIGHTEN BLADES REFIT DISC TO UNIT | 2 | 3 | GT03332 | KIT 351 BLADES | 404895 | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||
2021-04-15 22:58:10 +00:00 | 36262 | Warranty Repair | Ride-On Mower | 35" | CTL20B35 | cox | 70018 | ANDREW | DRYSDALE | 746323008 | STEVE@SUGDENKERR.COM | 4 RANGE VIEW DRIVE | TOP CAMP | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2020-12-31 | 2021-03-15 | 2021-03-31 | 8 | Domestic | Retained | BC - Broken / Cracked | LOST STEERING STEERING CHAINRUBBED THROUGH AND BROKE IN HALF | REPLACE DAMAGED STEERING CHAIN AND RETENSION REPLACED STEERING CHAIN SUPPLIED BY COX | G20 - Replace Drive Chain | 1 | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||||
2021-04-15 22:48:43 +00:00 | 36261 | Warranty Repair | Ride-On Mower | 32" | cth15b32 | cox | 10358 | JOHN | WAGNER | 0407132956 | 2 TESS CLOSE | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | SUGDEN KERR PTY | STEVE@SUGDENKERR.COM | 746323008 | 4 HILL STREET | TOOWOOMBA | Queensland | 4350 | 2021-01-05 | 2021-03-07 | 2021-03-20 | 2 | Domestic | Retained | CL - Came Loose | PULLEY CAME OFF WHEN MOWING | PULLEY CAME OFF WHEN MOWING. REPLACE LOST KEY, REFIT PULLEY AND BOLT. RETENSION BOLT. REFIT BELT. TEST RUN | G35 - Unusual time - Explain reason in Details section | .5 | 1 | A156017 | KEY | 1 | http://coxmowers.com.au/warranty-claim/ | f09296ea015b5d729296fa619407c70f | sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914 | sugden-kerr | 120.151.241.245 | |||||||||||||||||||||||||||||||||
2021-04-15 00:25:11 +00:00 | 36260 | Warranty Repair | Ride-On Mower | CL72V30 | IQ | 6056 | Ian | Griffin | 0488732678 | stihlshopgarbutt@bigpond.com | 30 Brolga Crescent | Condon | Queensland | 4815 | Stihl Shop Garbutt | stihlshopgarbutt@bigpond.com | +61747798733 | 56 Pilkington street | Garbutt | Queensland | 4814 | Stihl Shop Garbutt | stihlshopgarbutt@bigpond.com | +61747798733 | 56 Pilkington street | Garbutt | Queensland | 4814 | 2020-01-25 | 2021-03-06 | 2121-04-14 | Domestic | Retained | E - Electric Failure | Machine not working. Will not charge or show charge rate | Liaising with Cox Technical suggested & supplied replacement volt metre - testing, removal, replacing part & resetting machine - tested ok | E17 - Unusual time explain reason in Details section | 1 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.69350634.1533943239 | 120852890.1579653764.61.12.utmgclid=EAIaIQobChMInJbgvf6V5wIVy42PCh2s6QLfEAAYASAAEgI2W_D_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided) | 75f985f8bf2f0656d27742fd248af8fe | 1.1.595766369.1612924405 | 120852890 | GA1.3.1466654745.1618366184 | Stihl-Shop-Garbutt|1618613555|drKJsnEekfEGuUM5gCDqoPkFvY9JthkdhC5Zszj1KiV|1ede965f673f448a7c83fe14da2e0c3f9831d0b66325d61f767667f5fd9b37ea | 120852890.69350634.1533943239.1618366184.1618440236.149 | Stihl-Shop-Garbutt | 101.178.230.188 | |||||||||||||||||||||||||||||
2021-04-14 22:58:52 +00:00 | 36259 | Warranty Repair | Ride-On Mower | 32" | A12019L | CTH15C32 | 50093 | Sam | Orr | 0407642183 | orrsam52@gmail.com | 15 Willis Street | Vincent | Queensland | 4814 | Stihl Shop Kirwan | kirwanmowers@bigpond.com | 4773 1600 | Cnr Castelmaine & Toohey Street | Kirwan | Queensland | 4817 | Stihl Shop Garbutt | stihlshopgarbutt@bigpond.com | +61747798733 | 56 Pilkington street | Garbutt | Queensland | 4814 | 2020-09-12 | 2021-04-08 | 2021-04-14 | Domestic | Retained | ST - Stripped / Threaded | Grinding noise when trying to drive. Spline on pulley for TuffTorq drive stripped | Spline failure on pulley | G37 - Replace Drive Pulley | .75 | 1 | TTT1A646025770 | Pulley, C | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.69350634.1533943239 | 120852890.1579653764.61.12.utmgclid=EAIaIQobChMInJbgvf6V5wIVy42PCh2s6QLfEAAYASAAEgI2W_D_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided) | 75f985f8bf2f0656d27742fd248af8fe | 1.1.595766369.1612924405 | 120852890 | GA1.3.1466654745.1618366184 | Stihl-Shop-Garbutt|1618613555|drKJsnEekfEGuUM5gCDqoPkFvY9JthkdhC5Zszj1KiV|1ede965f673f448a7c83fe14da2e0c3f9831d0b66325d61f767667f5fd9b37ea | 120852890.69350634.1533943239.1618366184.1618440236.149 | 120852890.6.10.1618440236 | Stihl-Shop-Garbutt | 101.178.230.188 | ||||||||||||||||||||||||
2021-04-14 03:50:06 +00:00 | 36258 | Warranty Repair | Ride-On Mower | 32" | CS35H17B32 | CS35H17B32 | CS35H17B32-8226 | Leon | Morton | 0418 779 408 | classic.99@bigpond.com | 26 Phillips Avenue | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | 2019-10-22 | 2021-03-07 | 2021-04-13 | 35 | Domestic | Retained | WF - Worn / Flogged | MOWER HAS COME IN FOR 2ND SERVICE (35hrs) AND CUTTER BELT IS STILL ON BUT TOTALLY DESTROYED. | FIT NEW CUTTER BELT- WARRANTY. PHONED LEA-ANN AND SENT A PHOTO OF BELT. REPLACED BELT UNDER WARRANTY. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G25 - Replace Cutter Belt | 0.5 | 1 | V76 | BELT V RAW EDGE B 59S SUPER II | 403058 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.23488216.1573621531 | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 8be14930c1e20ab2cb1d7386472f7ea6 | 1.1.1692390951.1616131250 | 120852890 | GA1.3.143039431.1618371481 | all-wheel-drive-atherton|1618544114|BWWz25QzS6io5LQeUbcXqQ14F08OnMpTM3QdRekO32M|93211b6d44ff761a708b4778382f691c76e1eaa6804ff1163b002ad1b1f443d1 | 120852890.23488216.1573621531.1618181984.1618371480.27 | 120852890.1.10.1618371480 | all-wheel-drive-atherton | 202.14.148.109 | ||||||||||||||||||
2021-04-14 00:27:27 +00:00 | 36257 | Warranty Repair | Ride-On Mower | 32" | CTH15C32 | CTH15C32 | 50069 | Viz | Bell | 0422940118 | vizmabell@gmail.com | 71 Coleman Rd | GOOLWA | South Australia | 5214 | South coast Lawn Mower Service | scls@chariot.net.au | +61885553436 | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | South coast Lawn Mower Service | scls@chariot.net.au | +61885553436 | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | 2021-01-16 | 2021-04-07 | 2021-04-08 | 1 | Domestic | Retained | E - Electric Failure | Battery has no charge, Remove battery from unit ,recharge over night,Failed load test .Replace with Super charge MFU1 Test charge system ok | Faulty Battery | G1 - Customer Service & Relations | .5 | G2 - Fault Diagnosis & Test | .5 | E14 - Replace Battery | .25 | 1 | MFU1 | Battery | 9501sl10422 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.1984940850.1615268455 | 120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 8dc00fb11744dd8cdf42c8a453d5e80a | 1.1.1231496494.1615268455 | 120852890 | GA1.3.1680299667.1618356643 | south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d | 120852890.1984940850.1615268455.1615784468.1618356643.5 | south-coast-lawn-mower-service | 211.26.121.213 | |||||||||||||||||||||
2021-04-14 00:15:17 +00:00 | 36256 | Warranty Repair | Ride-On Mower | 35" | CTL20b35 | CTL20b35 | 70118 | Sandy | Werchon | 0427336492 | sandywerchon@gmail.com | 2542 Bull creek rd | Tooperang | South Australia | 5255 | South coast Lawn Mower Service | scls@chariot.net.au | +61439453436 | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | South coast Lawn Mower Service | scls@chariot.net.au | +61885553436 | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | 2020-12-15 | 2020-12-15 | 2021-03-10 | 5 | Domestic | Retained | BW - Bent / Warped | Deck shell warped ,Cannot level correctly,Lift link is too long ,deck cannot be raised above 40 mm ,or Lowered further tha 4 on scale,with out Scalping to dirt.Replace deck shell ,& set level. Remove lift link & shorten by 12 mm ,by cutting & rewelding.test Ok | Incorrect manufacture | E17 - Unusual time explain reason in Details section | 3 | G1 - Customer Service & Relations | 1 | 1 | A212001t | Deck Mower Side 890(35"0 | 403917 | 1 | Workshop supplies $20.00 | 18596 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.1984940850.1615268455 | 120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 8dc00fb11744dd8cdf42c8a453d5e80a | 1.1.1231496494.1615268455 | 120852890 | GA1.3.1680299667.1618356643 | south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d | 120852890.1984940850.1615268455.1615784468.1618356643.5 | 120852890.9.10.1618356643 | south-coast-lawn-mower-service | 211.26.121.213 | |||||||||||||||||||
2021-04-13 23:56:34 +00:00 | 36255 | Warranty Repair | Ride-On Mower | 42" | CZ24p42 | CZ24p42 | 2457 | Floor Stock | Jenkins | +61885553436 | scls@chariot.net.au | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | South coast Lawn Mower Service | scls@chariot.net.au | +61885553436 | 25 Port Elliot Rd | GOOLWA BEACH | South Australia | 5214 | South coast Lawn Mower Service | scls@chariot.net.au | +61885553436 | 25 Port Elliot Rd | Goolwa | South Australia | 5214 | 2020-10-21 | 2021-02-01 | 2021-02-01 | 0 | Domestic | Retained | LK - Leaked | LK - Leaked | Battery negative terminal corroded ,acid leaking from around terminal.Super charge wont replace as battery sticker indicated it is 2 years old. | Cracked housing | E14 - Replace Battery | 1 | 1 | MFU1 | Battery | 904989500 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.1984940850.1615268455 | 120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 8dc00fb11744dd8cdf42c8a453d5e80a | 1.1.1231496494.1615268455 | 120852890 | GA1.3.1680299667.1618356643 | south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d | 120852890.1984940850.1615268455.1615784468.1618356643.5 | 120852890.9.10.1618356643 | south-coast-lawn-mower-service | 211.26.121.213 | |||||||||||||||||||||||
2021-04-13 06:22:09 +00:00 | 36254 | Warranty Repair | Ride-On Mower | 42" | A17217h | CZP2242 | 2054 | Mick | Meirers | 0427804719 | kirwanmowers@bigpond.com | 25 Allendale Drive | Alligator Creek | Queensland | 4816 | STIHL SHOP KIRWAN | kirwanmowers@bigpond.com | 47731600 | 26 CASTLEMAINE STREET | Kirwan | Queensland | 4817 | STIHL SHOP KIRWAN | kirwanmowers@bigpond.com | 47731600 | 26 CASTLEMAINE STREET | Kirwan | Queensland | 4817 | 2019-04-11 | 2021-03-11 | 2021-04-01 | 56 | Domestic | Returned | BC - Broken / Cracked | ST - Stripped / Threaded | IA - Incorrectly Adjusted | REPLACE DRIVE BELT FOUND PULLEY CRACKED ON PTO REPLACED BOTH PARTS TEST RUN MACHINE RUNS GREAT | CASTING OF PULLEY NOT CORRECT CAUSING BELT TO SHREAD | G37 - Replace Drive Pulley | 2 | G26 - Replace Drive Belt | .5 | 1 | KIT339 | KIT PULLEY ENGINE | 404429 | 1 | V57 | BELT V WRAPPED KEVLAR | 404976 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.1888487133.1569473530 | 120852890.1618293808.57.41.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | af5cc630312893fe41ba1f6062424273 | 1.1.926323129.1611355401 | 120852890 | GA1.3.192697188.1618293808 | Stihl-Shop-Hermit-Park|1618466628|anHnyCb5SpC16ovWK43MRvTJdS38PDlMzDffW9F79YN|1601cd96893d3fcd7d8c5d3417b483cc85713ffb8d33275af7502fe5710b9c97 | 120852890.1888487133.1569473530.1617947347.1618293808.57 | 120852890.3.10.1618293808 | Stihl-Shop-Hermit-Park | 58.171.225.16 | ||||||||||||||
2021-04-13 05:35:56 +00:00 | 36253 | Warranty Repair | Ride-On Mower | 32" | CS35H15P32 | Stockman | 50136 | Spencer | Oates | 0418358435 | 431 Mountain River Rd | Mountain River | Tasmania | 7109 | Roberts Don Mac | salescounter@robertsdonmac.com.au | 03 62344322 | 200 Argyle St | Hobart | Tasmania | 7000 | Roberts Don Mac | salescounter@robertsdonmac.com.au | 03 62344322 | 200 Argyle St | Hobart | Tasmania | 7000 | 2020-11-11 | 2021-04-06 | 2021-04-13 | 9 | Domestic | Retained | BC - Broken / Cracked | BC - Broken / Cracked | PTO switch fell apart | Faulty | E9 - Replace PTO Clutch Switch | 1 | 1 | A168117 | 405271 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.1311864756.1501454242 | 120852890.1618291543.211.20.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | f2ebc2c5476f5cd22313610c43908ca3 | 1.1.972134247.1615354245 | 120852890 | GA1.3.1461642752.1618287949 | Roberts-Don-Mac|1619500948|fgPnO3Ipv2JJIqMneCpwsu2nAj1tSgfkrmmEIpty9Rm|48652cd51bd7490d3a60bd49b894e99e7a947d7cf095486188f347af1f31db09 | 120852890.1311864756.1501454242.1618287949.1618291543.211 | 120852890.7.10.1618291543 | Roberts-Don-Mac | 120.29.242.57 | |||||||||||||||||||||||
2021-04-13 00:59:35 +00:00 | 36252 | Warranty Repair | Ride-On Mower | 35" | A20318L | GFD24P35 | 16202 | Milton | Morrisroe | 0418419799 | cathy.schubert@gmail.com | 1104 Walla Walla Rd | Walla Walla | New South Wales | 2659 | D.E Lieschke & Son | luke@delieschke.com | 0428567323 | 63 Commercial St | Walla Walla | New South Wales | 2659 | D.E Lieschke & Son | luke@delieschke.com | 0428567323 | 63 Commercial St | Walla Walla | New South Wales | 2659 | 2021-02-12 | 2021-03-08 | 2021-03-18 | 3.2 | Domestic | Retained | TS - Tight / Siezed | BC - Broken / Cracked | Customer presented mower with no start concern - diagnosed as seized engine and starter solenoid issue. Headlight switch also broken from underside. | Unusual time - Poorly manufactured engine as engine had only 3 hrs use. Replaced engine as required. Had to tap threads in bottom of engine to bolt to mower frame and swap over front throttle/choke assembly. I also picked mower up and returned to customers house once finished as customer had no way of transporting mower. Starter solenoid failed as result of trying to start engine once engine had seized. Replaced starter solenoid. Poor quality headlight rocker switch. Replaced switch. NOTE: Could not get starter solenoid/headlight switch through greenfield spare parts so sourced locally to get mower running again. I am happy to send through a copy of invoice. Please call me on (02) 60292202 if you have any questions. | E13 - Replace Solenoid | 0.5 | E7 - Replace Light Switch | 0.3 | E17 - Unusual time explain reason in Details section | 4.0 | 1 | e24.02VEP | 24hp powerboss engine | 404468 | 1 | ACX3699 | Rocker switch | 49524 | 1 | SOLSTR6483 | Starter solenoid | 49524 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.bing.com/search?q=cox+mowers&form=EDGTCT&qs=LS&cvid=481682459ec54b9e9bed44aff7323683&cc=AU&setlang=en-US&plvar=0&PC=HCTS\" | \"https://www.bing.com/search?q=cox+mowers&qs=HS&pq=cox+mower&sc=8-9&cvid=9D4F333B1BAC4BB4A00398BCBC1E8CC6&FORM=QBRE&sp=1\" | GA1.3.1937958863.1539840357 | 120852890.1591853205.8.2.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=cox mowers | 504af50f0b484c443d75ddb1f0ca8265 | 1.1.594327149.1611289027 | 120852890 | GA1.3.683327933.1618270263 | de-lieschke|1618443249|KMCWZGua7wODqlc2ZsyHYQgwnH2OHwzde8EHc5R7QQC|cc74fb75fb611c61e15df7ebc6e1b145394e4b43bf05e9501ffcbc5f05cc0c0c | 120852890.1937958863.1539840357.1616794343.1618270262.28 | de-lieschke | 144.139.4.25 | ||||||||||
2021-04-12 23:25:39 +00:00 | 36251 | Warranty Repair | Ride-On Mower | 32" | TEST | TEST | TEST | Test | Submission | +44444444555 | jwatt@coxmowers.com.au | 70 Landseer Street | Acacia Ridge | Queensland | 4110 | Test Submission | jwatt@coxmowers.com.au | +44444444555 | 70 Landseer Street | Acacia Ridge | Queensland | 4110 | Test Submission | jwatt@coxmowers.com.au | +44444444555 | 70 Landseer Street | Acacia Ridge | Queensland | 4110 | 2021-04-02 | 2021-04-02 | 2021-04-13 | 20 | Domestic | Retained | BW - Bent / Warped | This is a test submission | This is a test submission | G4 - Replace Cutter Belt Guides | 4 | 1 | TEST | TEST | TEST | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.1949260741.1581911377 | 1601266130 | 120852890.1605489804.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 7db73fe1d157f792611cfe44c8ebdf64 | woo:L16RTLajwG9yZ/ZdtTKrOZEO | 1.1.1901614892.1615850761 | 120852890 | GA1.3.1018593930.1618193406 | 1 | 0b6b7f85659675b36b704d26183a618f | 1||1618371197||1618367597||63f318d90bb50dc711e7e167649d942c | coxmowers|1618371197|KFRBEmMsSqQO4L48Y7ryku3Y9754hC1dNbn136rMLz7|88f30d3236f8835a97f33b5fea5f11106ae340761dddf02f712b2c63ba4c6d29 | 120852890.1949260741.1581911377.1618193405.1618269411.25 | 1 | 120852890.2.10.1618269411 | coxmowers | 2001:8003:6402:d901:1dad:ec8d:af0:8532 | ||||||||||||||||
2021-04-12 05:40:47 +00:00 | 36250 | Warranty Repair | Ride-On Mower | CTH15B32 | CTH15B32 | 10192 | GEOFF | PIANTO | 0407799893 | santons@netcon.net.au | 91 MURPHY STREET | EAST BENDIGO | Victoria | 3550 | Santons of Bendigo | santons@netcon.net.au | +61354422669 | 33 BRIDGE STREET | BENDIGO | Victoria | 3550 | Santons of Bendigo | santons@netcon.net.au | +61354422669 | 33 BRIDGE STREET | BENDIGO | Victoria | 3550 | 2020-09-25 | 2021-03-28 | 2021-04-29 | Domestic | Retained | AI - Assembled Incorrectly | STEERING HARDWARE LOOSE. REMOVE BATTERY AND FUEL TANK. REMOVE DAMAGED YOKE AND REPLACE MISSING HARDWARE. | STEERING HARDWARE LOOSE. DAMAGED STEERING YOKE. | G2 - Fault Diagnosis & Test | 0.2 | G35 - Unusual time - Explain reason in Details section | 1.0 | G2 - Fault Diagnosis & Test | 0.2 | 1 | 89097 | YOKE | 362660 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.314550743.1459917787 | 120852890.1536632007.19.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 1789acb54acc8cfcc626606b9b3e38bb | 1.1.1238652109.1618203424 | 120852890 | GA1.3.927521997.1618203424 | santons-of-bendigo|1618376241|3wh6314uB0Hq5RFcG31I3Q15TERhewyKvyE4ymUKKXg|5716e7abc625b150932791b31e4a7b503bde36ff0d718c12fc7e6df4fc3cc83b | 120852890.314550743.1459917787.1606359969.1618203424.36 | 1 | 120852890.11.10.1618203424 | santons-of-bendigo | 58.171.166.141 | |||||||||||||||||||||
2021-04-12 04:49:49 +00:00 | 36241 | Warranty Repair | Ride-On Mower | A21019L | CTH15B32 | 10158 | BOYD | MARSHALL | 0439 982 355 | 11 MULLANS STREET | MILLICENT | South Australia | 5280 | KEMPS MACHINERY SERVICE | sales@kempsmach.com.au | 0887332171 | 12 STUCKEY STREET | MILLICENT | South Australia | 5280 | KEMPS MACHINERY SERVICE | sales@kempsmach.com.au | 0887332171 | 12 STUCKEY STREET | MILLICENT | South Australia | 5280 | 2020-08-24 | 2021-03-16 | 2021-04-12 | Domestic | Retained | BC - Broken / Cracked | CHAIN WAS BROKEN. UNABLE TO FIND STEERING CHAIN CODE IN FLAT RATE CODE | FAULTY CHAIN. DOUG DAVIDSON INSPECTED AND ADVISED AS HE SAW THE BROKEN CHAIN ON THE MACHINE. | G2 - Fault Diagnosis & Test | .5 | G35 - Unusual time - Explain reason in Details section | 1 | 1 | A210020 | STEERING CHAIN | 405245 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | GA1.3.67034409.1574907444 | 120852890.1575504386.4.3.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=cox dealer login | f0ce75d1eb50a3c6cf39ae05b49b521b | 1.1.2085998498.1618191115 | 120852890 | GA1.3.1948783802.1618191115 | kemps-machinery-service|1618375190|DB0ky0iUu2qHK5rxilsX5TrBCXu4yZ23Mmsmendjmrf|d5847bf346119c25b9003de2cb73ebde799075c91934310a7825af8ceaae3d5b | 120852890.67034409.1574907444.1618193039.1618202377.26 | 120852890.4.10.1618202377 | kemps-machinery-service | 203.217.10.118 | ||||||||||||||||||||||||
2021-04-12 03:46:13 +00:00 | 36240 | Warranty Repair | Ride-On Mower | 32" | A21019L | CTH15C32 | 50198 | Wane | Woodward | 0427525233 | noemail@gmail.com | 14 Avon St | Stroud | New South Wales | 2425 | Terrace Mowers | sales@terracemowers.com.au | +61249873355 | 21 PORT STEPHENS STREET | RAYMOND TERRACE | New South Wales | 2324 | Terrace Mowers | sales@terracemowers.com.au | +61249873355 | 21 PORT STEPHENS STREET | RAYMOND TERRACE | New South Wales | 2324 | 2020-09-04 | 2021-04-05 | 2021-04-09 | Domestic | Retained | MI - Manufactured Incorrect | Machine lost drive to rear wheels,drive belt shredded | Incorrect adjustment of belt causing belt to imping on fixed chassis structures, causing premature belt failure. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G26 - Replace Drive Belt | 0.6 | 1 | V75 | Belt Drive | 1 | http://coxmowers.com.au/warranty-claim/ | \"http://coxmowers.com.au/welcome/\" | \"\" | GA1.3.374601691.1561942185 | 120852890.1612911140.212.18.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 99cc05d86a14ed2e07ebebbe87ef2708 | 1.1.1522884433.1611722577 | 120852890 | GA1.3.927858823.1618183781 | Terrace-Mowers|1618369827|3SBxihc5Iu2QnjLqRzod9sCziev83Oghlz4bv4bFcCv|f03e307fd37488ca22172ff04f0db85ea0c592a71dcaceb3b847c7a81e9084b4 | 120852890.374601691.1561942185.1618192736.1618197019.257 | Terrace-Mowers | 165.228.83.56 | |||||||||||||||||||||
2021-04-12 03:46:07 +00:00 | 36239 | Warranty Repair | Ride-On Mower | 32" | A21019L | CTH15C32 | 50198 | Wane | Woodward | 0427525233 | noemail@gmail.com | 14 Avon St | Stroud | New South Wales | 2425 | Terrace Mowers | sales@terracemowers.com.au | +61249873355 | 21 PORT STEPHENS STREET | RAYMOND TERRACE | New South Wales | 2324 | Terrace Mowers | sales@terracemowers.com.au | +61249873355 | 21 PORT STEPHENS STREET | RAYMOND TERRACE | New South Wales | 2324 | 2020-09-04 | 2021-04-05 | 2021-04-09 | Domestic | Retained | MI - Manufactured Incorrect | Machine lost drive to rear wheels,drive belt shredded | Incorrect adjustment of belt causing belt to imping on fixed chassis structures, causing premature belt failure. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G26 - Replace Drive Belt | 0.6 | 1 | V75 | Belt Drive | 1 | http://coxmowers.com.au/warranty-claim/ | \"http://coxmowers.com.au/welcome/\" | \"\" | GA1.3.374601691.1561942185 | 120852890.1612911140.212.18.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 99cc05d86a14ed2e07ebebbe87ef2708 | 1.1.1522884433.1611722577 | 120852890 | GA1.3.927858823.1618183781 | Terrace-Mowers|1618369827|3SBxihc5Iu2QnjLqRzod9sCziev83Oghlz4bv4bFcCv|f03e307fd37488ca22172ff04f0db85ea0c592a71dcaceb3b847c7a81e9084b4 | 120852890.374601691.1561942185.1618192736.1618197019.257 | Terrace-Mowers | 165.228.83.56 | |||||||||||||||||||||
2021-04-11 23:19:35 +00:00 | 36238 | Warranty Repair | Ride-On Mower | 32" | CTH15B32 | CTH15B32 | CTH-15B32-10020 | Ron | Vaughan | 0487 766 622 | accounts@allwheeldrivecentre.com.au | 14 Elizabeth Street | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 540 | Cn | Atherton | Queensland | 4883 | 2021-01-29 | 2021-03-25 | 2021-03-30 | 25 | Domestic | Retained | WF - Worn / Flogged | CUSTOMER HAS COMPLAINED THAT BLADES WON'T ENGAGE. | CHANGED CUTTER BELT UNDER WARRANTY- BELT STRETCHED AND HAS NO ADJUSTMENT OR TENSION ON TENSIONER SPRINGS. OLD BELT SENT TO COX FOR INSPECTION. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G25 - Replace Cutter Belt | 0.5 | 1 | V76K | BELT V WRAPPED KEVLAR B 59 | 354766 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.23488216.1573621531 | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 60cf920e78588f18a60e335ad877ded7 | 1.1.1692390951.1616131250 | 120852890 | GA1.3.1594804025.1618181985 | all-wheel-drive-atherton|1618354768|agQOmewQZGVSVTXjO6r6M7V7DBr7OoR7AEYE7vQIVcg|6ad4dbb150ca0c9301915f001607305717240ade979cc684c5d5011dda08803d | 120852890.23488216.1573621531.1617931093.1618181984.26 | 120852890.3.10.1618181984 | all-wheel-drive-atherton | 202.14.148.109 | ||||||||||||||||||
2021-04-11 23:08:12 +00:00 | 36237 | Warranty Repair | Ride-On Mower | 35" | CTL20B35 | CTL20B35 | CTL20B35-70229 | Susan | Sneath | 07 4096 5041 | suesneath@telstra.com | 357 Turner Rd | Tarzali | Queensland | 4885 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | 2021-02-08 | 2021-02-08 | 2021-04-08 | 1 | Domestic | Retained | FD - Freight Damage | MOWER ARRIVED TO US ON FREIGHT WITH A TEAR IN THE SEAT - PHOTO HAS BEEN EMAILD TO LEA-ANN WRIGHT | REPLACED DAMAGED SEAT UNDER WARRANTY AS IT ARRIVED AS PER ATTACHED PHOTO. | G2 - Fault Diagnosis & Test | 0.2 | G35 - Unusual time - Explain reason in Details section | 0.3 | 1 | A172050 | SEAT,YY25,CRUISER/STOCKMAN 4500 | 404439 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.23488216.1573621531 | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 60cf920e78588f18a60e335ad877ded7 | 1.1.1692390951.1616131250 | 120852890 | GA1.3.1594804025.1618181985 | 1 | all-wheel-drive-atherton|1618354768|agQOmewQZGVSVTXjO6r6M7V7DBr7OoR7AEYE7vQIVcg|6ad4dbb150ca0c9301915f001607305717240ade979cc684c5d5011dda08803d | 120852890.23488216.1573621531.1617931093.1618181984.26 | 1 | 120852890.2.10.1618181984 | all-wheel-drive-atherton | 202.14.148.109 | ||||||||||||||||||
2021-04-09 01:26:00 +00:00 | 36235 | Warranty Repair | Ride-On Mower | 32" | CTH15B32 | CS4L17B32 | CTH15B32-10062 | Cheryl | Nugent | 0448 499 466 | cherylnugent9@gmail.com | 26 Panoramic Drive | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | 2020-08-07 | 2021-03-25 | 2021-03-30 | 46 | Domestic | Retained | WF - Worn / Flogged | MOWER BLADES WON'T ENGAUGE. CUTTER BELT HAS COME OFF AND IS INTACT BUT BADLY WORN (30 HRS) | CUTTER BELT HAS COME OFF AND IS INTACT BUT BADLY WORN (30 HRS) SENT BACK TO COX TO LOOK AT. IDLER PULLEY HAS PLAY IN IT. REPLACED BELT UNDER WARRANTY. | G1 - Customer Service & Relations | 0.2 | G25 - Replace Cutter Belt | 0.5 | 1 | V76K | BELT V WRAPPED KEVLAR B 59 | 354766 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.23488216.1573621531 | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 5b31b0abf96df62e875b139e58051559 | 1.1.1692390951.1616131250 | 120852890 | GA1.3.2040040514.1617931094 | all-wheel-drive-atherton|1618103875|Yi9KwVkNwYmGTJ08l0NrxvolskCAUCt2tL0Rujl8H2c|f02af4df4af2330104609501698a2f9a6c2bbe711ddf1ad4b57abedf30c53097 | 120852890.23488216.1573621531.1616722484.1617931093.25 | 1 | 120852890.1.10.1617931093 | all-wheel-drive-atherton | 202.14.148.109 | |||||||||||||||||||
2021-04-08 22:58:03 +00:00 | 36234 | Warranty Repair | Ride-On Mower | 32" | A21019L | CTH15B32 | 10345 | BARRY | WARD | 0411 776 655 | noemail@gmail.com | 317 Heathersleigh Road | ARMIDALE | New South Wales | 2350 | ARMIDALE MOWER & CHAINSAW CENTRE | armidalemowers@gmail.com | 02 6772 5405 | 209 MANN STREET | ARMIDALE | New South Wales | 2350 | ARMIDALE MOWER & CHAINSAW CENTRE | armidalemowers@gmail.com | 0267725405 | 209 MANN STREET | ARMIDALE | New South Wales | 2350 | 2020-12-23 | 2021-03-09 | 2021-03-12 | 5 | Domestic | Retained | MI - Manufactured Incorrect | TRAVEL OUT AND COLLECT MACHINE - REPLACE KEY WAY AND REFIT PULLEY. TEST | POORLY MANUFACTURED | G2 - Fault Diagnosis & Test | 30 | G35 - Unusual time - Explain reason in Details section | 1.5 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.bing.com/search?q=www.coxmowers.com+au&form=EDGTCT&qs=AS&cvid=e2c6d35cb003497a8d0e9bfb2058c8d5&refig=eed0f6b217204f97aad74ee671d247c8&cc=AU&setlang=en-US&plvar=0&PC=LCTS\" | \"\" | GA1.3.684081072.1542856139 | 120852890.1580349552.12.2.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=www.coxmowers.com au | 1b4e05be6976e08128481e7d1b5b3fbe | 1.1.1973306883.1611899931 | 120852890 | GA1.3.1426181420.1617921549 | 1 | Armidale-Mower-Chainsaw-Centre|1618094362|un394akEnFbMeyM1Nfr4rWuA2xi3ubK9KEXNNgYp5c8|d901afd923fd10420ba4250d07b3c1b1e19d1894e7b934ee27c602692ba46e33 | 120852890.684081072.1542856139.1617667096.1617921548.44 | 1 | 120852890.4.10.1617921548 | Armidale-Mower-Chainsaw-Centre | 58.162.212.82 | ||||||||||||||||||||||
2021-04-06 04:34:25 +00:00 | 36231 | Warranty Repair | Ride-On Mower | 32" | CTL17B32 | ctl17b32 | 40019 | JULIE | WITHAM | 52376598 | snjwitham@gmail.com | po box 24 | Pollo Bay | Victoria | 3233 | All About Mowers & Chainsaws | parts@allaboutmowers.com.au | +61352672266 | 5 Lennox Street | WINCHELSEA | Victoria | 3241 | All About Mowers & Chainsaws | parts@allaboutmowers.com.au | +61352672266 | 5 Lennox Street | WINCHELSEA | Victoria | 3241 | 2020-12-03 | 2021-03-04 | 2021-03-08 | 45 | Domestic | Returned | UO - Unknown / Other | Mower came back with no steering and clutch would not engage on closer inspection we found the steering chain had snapped and damaged the wiring on the cutch., Also the screws in the steering joint were loose. Customer needed the mower back so we had to dismantle a new machine to get her going so extra time was needed to put new machine back together. | weak steering chain | G2 - Fault Diagnosis & Test | .02 | E16 - Replace Electrical PTO Clutch | .05 | G33 - Replace Steering Shaft Lower | .08 | 1 | a210020 | steering chain | 405131 | 1 | a179016 | pto clutch | 405131 | 1 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.439253543.1475553092 | 120852890.1597809434.116.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 1a7336f7d44f34af5e1542a253d7464a | 1.1.1726705167.1610585305 | 120852890 | GA1.3.702221525.1617681585 | All-About-Mowers-Chainsaws|1617854395|Ehsy5qZZK785tgs8345uovEKBeGVSL5XXd9CSPyd5q8|0d200bd8775c3d013526e07f2cd34b339c772f7737d917586dbd91f54813f764 | 120852890.439253543.1475553092.1617247479.1617681585.168 | 120852890.9.10.1617681585 | All-About-Mowers-Chainsaws | 144.139.92.238 | |||||||||||||
2021-04-05 23:56:47 +00:00 | 36227 | Defective Spare Part | Ride-On Mower | Stockman | A21019l | CTH15B32-10481 | Greg | Mead | 41685415 | 52 Weckers rd | Charsletown | Queensland | 4608 | Murgon Outdoor Equipment | 41681668 | Lamb st | Murgon | Queensland | 4605 | Murgon Outdoor Equipment | murgonoutdoorequipment@outlook.com | 41681668 | Lamb st | Murgon | Queensland | 4605 | 2021-03-27 | 2021-04-03 | 2021-04-06 | 6 | Domestic | Retained | BC - Broken / Cracked | AI - Assembled Incorrectly | Steering chain broke or lost link pin | broken or dropped out | G1 - Customer Service & Relations | 0.2 | G35 - Unusual time - Explain reason in Details section | 0.5 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwib8ODjz_DnAhWOHSsKHdowB4MYABAAGgJzZg&ohost=www.google.com.au&cid=CAASEuRoqC2bK2yzHAwLK-KEKwGu-w&sig=AOD64_0ycl3xgET3i_zHPJTZ8U-WFp5sdA&rct=j&q=&ved=2ahUKEwiU39rjz_DnAhUpwTgGHclsAeYQ0Qx6BAgOEAE&adurl=&bg=!nZ6lnoZYuWzCb1bm8a0CAAAARVIAAAAJCgBbyhO435A4ShdaxQFEv8rY1z9lbBMaclHJWtP-22zB_gbGONIi7cz9Wgcv5XjHPyBDR7Xr3Zx6IhfRKQcJv5aoowLqdXj5mr3AL32jehxM2aF6NDKHw0-h53TD1ZkAzkENMNppEyqVzP6S1MFasoVg2oKF17tPvCvu8LWGGCorm1ZAjspDS3tQ5aLPpMckD-4HdTQRHPVAaofrUBMThRbmsDAeBwlI_7Ael7AcH0YIaN51GvuR6oR9v9ezdUilFJGWbqLwZUosumcq86d2WQ_zJfdltfDQAb5eKy_v9LeGQWYEU9GidFmgKkwbBftslamVvvkKX0KU_GiQNXn2wSf_kDm9yhdQFi3yh9mZWYtt60P_801V53PgPZ3NE8B10yg5-Gg3nxH-pxytxOWi\" | \"\" | GA1.3.842572721.1498024648 | 120852890.1585191557.11.5.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 762c9882bcc5c6a9a6190260e08def75 | 1.1.2078841157.1610340500 | 120852890 | GA1.3.1971880628.1617664773 | 1 | Murgon-Outdoor-Equipment|1617838354|RsAKviuNTx5oCJdVN1RlTB9Fg875assXgrBSrsNV9BA|a19a90b18c24bc05c424d8b9ef0f6b0bd400dd64f47a0ccd2d18e509e8d86650 | 120852890.842572721.1498024648.1617163107.1617664773.63 | 1 | 120852890.16.10.1617664773 | Murgon-Outdoor-Equipment | 43.255.136.224 | ||||||||||||||||||||||||
2021-04-01 00:39:40 +00:00 | 36217 | Warranty Repair | Ride-On Mower | 35" | CTL20B35 | A21420F | 70079 | PAT | FRANCIS | 0418351567 | info@gisbornepowerproducts.com.au | 64 MOFFATS LANE | ROMSEY | Victoria | 3434 | GISBORNE POWER PRODUCTS | info@gisbornepowerproducts.com.au | 03 54288844 | 1/15 PARKERS RD | NEW GISBORNE | Victoria | 3438 | GISBORNE POWER PRODUCTS | info@gisbornepowerproducts.com.au | 03 54288844 | 1/15 PARKERS RD | NEW GISBORNE | Victoria | 3438 | 2020-12-09 | 2020-12-09 | 2021-03-22 | 10 | Domestic | Retained | UO - Unknown / Other | HOUR METER HAS NEVER WORKED. CHANGE DURING FIRST SERVICE. | UNKNOWN CASE OF FAILURE. REPLACE | E5 - Replace Hourmeter | 0.20 | 1 | A163081 | HOUR METER | 404765 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.745846656.1574118444 | 120852890.1616625752.42.15.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 01c2168771911b032a90723076d7fa23 | 1.1.1731832329.1613444128 | 120852890 | GA1.3.761687592.1617235038 | Gisborne-Power-Products|1617407944|FKYC6CAVShvVRNGEgAwFyX2UpNJW04xtk3PAaeJzI1Y|9659f3d556329e3d6da6eb0d59762310a9dae5e18c6b45cc7cadb80effa53bca | 120852890.745846656.1574118444.1616625752.1617235037.43 | Gisborne-Power-Products | 2001:8000:146d:9b00:3cbf:1783:46a5:d1bd | |||||||||||||||||||||||
2021-03-30 21:36:37 +00:00 | 36216 | Warranty Repair | Ride-On Mower | A21420F | CTL20B35 | 70197 | JILL | WALSH | 0419849774 | 336 OCEAN VIEW RD | OCEAN VIEW | Queensland | 4521 | THE MOWER SUPASTORE | WARRANTY@THEMOWERSUPASTORE.COM.AU | 0732051299 | 1/245 LEITCHS RD | BRENDALE | Queensland | 4500 | THE MOWER SUPASTORE | WARRANTY@THEMOWERSUPASTORE.COM.AU | 0732051299 | 1/245 LEITCHS RD | BRENDALE | Queensland | 4500 | 2021-01-30 | 2021-03-14 | 2021-03-29 | 19 | Domestic | Retained | TS - Tight / Siezed | HEIGHT LEVER PIN DOESNT FUNCTION AND DOESNT LOCK IN | FOUND THE RUBBER HANDLE ON THE DECK HEIGHT LEVER NOT IN CORRECT POSITION, AND HAD CAUSED THE BUTTON TO GET STUCK . REFIT RUBBER HANDLE TO CORRECT SPOT AND OPERATE HEIGHT LEVER - ALL OK. | G2 - Fault Diagnosis & Test | 0.4 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.2039082567.1578955656 | 120852890.1613344498.11.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 8da58c575ea186936e9934f16c97cb77 | C20Gy+Ox2mBuktY7l4c1PUo2 | 1.1.452837256.1613078801 | 120852890 | GA1.3.1490309322.1617139641 | 1 | mower-supastore|1617312456|yrDFcrp2aYs31QhfDgZpYucjuIO4UeeS8nNPFfp9uid|36f4d5b14a8ad260c4de1fc5902fc99f355e765fe3249b6153fde1bc6faa9733 | 120852890.2039082567.1578955656.1613344498.1617139641.12 | 1 | 120852890.6.10.1617139641 | mower-supastore | 101.187.117.45 | |||||||||||||||||||||||||
2021-03-30 21:32:16 +00:00 | 36214 | Warranty Repair | Ride-On Mower | A21019L | CTH15B32 | 10227 | STOCK | MACHINE | 1/245 LEITCHS RD | BRENDALE | Queensland | 4500 | THE MOWER SUPASTORE | WARRANTY@THEMOWERSUPASTORE.COM.AU | 0732051299 | 1/245 LEITCHS RD | BRENDALE | Queensland | 4500 | THE MOWER SUPASTORE | WARRANTY@THEMOWERSUPASTORE.COM.AU | 0732051299 | 1/245 LEITCHS RD | BRENDALE | Queensland | 4500 | 2021-03-01 | 2021-03-01 | 2021-03-01 | 0 | Domestic | Retained | PA - Part Missing | PD OF MACHINE, MISSING KEY | GET KEY FROM STOCK AND SUPPLY WITH MACHINE | E17 - Unusual time explain reason in Details section | 0.2 | 1 | SWT1036 | KEY | N/A | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"\" | GA1.3.2039082567.1578955656 | 120852890.1613344498.11.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 8da58c575ea186936e9934f16c97cb77 | C20Gy+Ox2mBuktY7l4c1PUo2 | 1.1.452837256.1613078801 | 120852890 | GA1.3.1490309322.1617139641 | 1 | mower-supastore|1617312456|yrDFcrp2aYs31QhfDgZpYucjuIO4UeeS8nNPFfp9uid|36f4d5b14a8ad260c4de1fc5902fc99f355e765fe3249b6153fde1bc6faa9733 | 120852890.2039082567.1578955656.1613344498.1617139641.12 | 1 | 120852890.4.10.1617139641 | mower-supastore | 101.187.117.45 | ||||||||||||||||||||||
2021-03-29 04:56:40 +00:00 | 36212 | Warranty Repair | Ride-On Mower | CTH15C32 | 15 CHINA 32" | 50091 | ALAN | CORBY | 0429955474 | alcorby@bigpond.com | 8704 NORTHERN HWY | ECHUCA | Victoria | 3564 | Highside Motorcycles | sales@highsidemotorcycles.com.au | +61354823329 | 116 NORTHERN HIGHWAY ECHUCA | ECHUCA | Victoria | 3564 | Highside Motorcycles | sales@highsidemotorcycles.com.au | +61354823329 | 116 NORTHERN HIGHWAY ECHUCA | ECHUCA | Victoria | 3564 | 2020-08-20 | 2021-03-24 | 2021-03-24 | 15 | Domestic | Retained | BC - Broken / Cracked | UNIT HAD LOST STEERING | CLIP ON THE BOTTOM OF THE STEERING SHAFT YOKE HAD COME OFF AND THE YOKE HAD SPLIT. REMOVED STEERING, FIT NEW YOKE, FITTED NEW CLAMP AND REASSEMBLED. | G30 - Replace Steering Shaft Upper | .7 | 1 | 89097 | STEERING SHAFT YOKE | 30815 | 1 | http://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | \"https://www.google.com/\" | GA1.3.918087094.1525215651 | 120852890.1596595767.179.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | be19e0fa3559e492363f0f9131ab57a9 | 1.1.333464369.1611274777 | 120852890 | GA1.3.1678383864.1616992780 | Highside-Motorcycles-Mowers|1617165569|L5yCcHL5KcfIYPhwIT48yQOvvXT8H5JEgvAJXaoCSzN|5045661ab3582f9a83c18eaab8f3038afc9a1d158fab5dd8751d503120574d46 | 120852890.918087094.1525215651.1616802177.1616992780.223 | 120852890.6.10.1616992780 | Highside-Motorcycles-Mowers | 110.145.46.74 | |||||||||||||||||||||||
2021-03-25 23:52:35 +00:00 | 36207 | Warranty Repair | Ride-On Mower | 32" | CS4L17B32 | CS4L17B32 | CS4L17B32-1421 | Margaret | McKenzie | 07 4092 3628 | mckenzim@bigpond.com | 41 Ellery Road | Mareeba | Queensland | 4880 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 07 4030 5400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | 2019-01-24 | 2021-03-21 | 2021-03-23 | 156 | Domestic | Retained | TS - Tight / Siezed | CUSTOMER HAS COMPLAINED THAT MOWER CANNOT BE STEERED. | LOWER STEERING BUSH IS SO TIGHT YOU CAN'T TURN THE WHEELS. REMOVED BATTERY FUEL TANK ETC AND REMOVED BOTTOM STEERING BUSH. DRILLED OUT TO GIVE MORE CLEARANCE AND REFITTED. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G34 - Replace Steering Bushes Lower | 0.8 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.23488216.1573621531 | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 40ed816a6bd16acaea26d59576f3ae38 | 1.1.1692390951.1616131250 | 120852890 | GA1.3.209079121.1616715894 | 1 | all-wheel-drive-atherton|1616888672|m9qpF0XvEtt2ZHMK3WdEc7aDsSwwqyLHS5bp26prMj2|b31f9fe8955d9c9b2ca75f88dbbce2cd4d5ff6e21b47db617e847a4c555fc9af | 120852890.23488216.1573621531.1616131249.1616715893.23 | 1 | 120852890.4.10.1616715893 | all-wheel-drive-atherton | 202.14.148.109 | ||||||||||||||||||||
2021-03-24 02:10:31 +00:00 | 36200 | Warranty Repair | Ride-On Mower | 32" | cth15c32 | A21019L | 50120 | Scott | Costin | 0400 286 280 | scottcostin@bigpond.com | 101 Beeston Dr | Fernvale | Queensland | 4306 | Ipswich Mower & Saw Service P/L | admin@ipswichmowers.com.au | 732888126 | 466 Warwick Rd | Yamanto | Queensland | 4305 | Ipswich Mower & Saw Service P/L | admin@ipswichmowers.com.au | 732888126 | 466 Warwick Rd | Yamanto | Queensland | 4305 | 2021-02-13 | 2021-03-02 | 2021-03-11 | 5 | Domestic | Retained | CL - Came Loose | Steering loose | Screws had come loose. | G1 - Customer Service & Relations | .25 | G30 - Replace Steering Shaft Upper | .5 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.1979206237.1614134003 | 120852890.1614134003.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | d8fc70aab6f9ba10fe0a9df9676c2b4f | 1.1.127197520.1614134003 | 120852890 | GA1.3.2119155908.1616548651 | ipswich-mower-saw-service|1616721951|4G9bfUuxzvaUtQArbQ3Ng8LlC5yxPFBLSvHLOvkrjg9|f021d4b75890b87273f615190112e30baef55b2a7608f155a1a139eeffaedf52 | 120852890.1979206237.1614134003.1616452977.1616548651.10 | ipswich-mower-saw-service | 60.241.100.50 | |||||||||||||||||||||||||||
2021-03-23 03:01:18 +00:00 | 36199 | Warranty Repair | Ride-On Mower | 32" | A16317K | 4000 Live | 1630 | Peter | Jones | 0428172199 | jonseyspeter@11outlook.com | PO BOX 201 | Nimben | New South Wales | 2480 | The Saw Spot | info@thesawspot.com.au | 0266323600 | 54 Sunderland Way | Kyogle | New South Wales | 2474 | The Saw Spot | info@thesawspot.com.au | 0266323600 | 54 Sunderland Way | Kyogle | New South Wales | 2474 | 2020-05-09 | 2020-05-11 | 2020-05-18 | 10 | Domestic | Retained | UO - Unknown / Other | Conditions Found - Something was rubbing on chain drive on rear axle. Upon inspection the axle was rubbing on the brake band pin. Reset all ok. | Probable Cause - Axle moved on the locators. | G1 - Customer Service & Relations | 0.2 | G2 - Fault Diagnosis & Test | 0.2 | G35 - Unusual time - Explain reason in Details section | 0.3 | 1 | http://coxmowers.com.au/warranty-claim/ | \"\" | \"\" | GA1.3.1949260741.1581911377 | 1601266130 | 120852890.1605489804.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | 956dbf1b6ae4dcec84309e0c2efe55d5 | woo:L16RTLajwG9yZ/ZdtTKrOZEO | 1.1.1901614892.1615850761 | 120852890 | GA1.3.916692508.1616385793 | 1 | 0b6b7f85659675b36b704d26183a618f | 1||1616558968||1616555368||207c4f20c93cb6d422336c91bde06f6d | coxmowers|1616640824|gILYcUknCw6oPv0j98Qe1WCaU6NKJtPtOgVc7PbHfC7|cceabfc04f0c8fa1ec39d89f7dd9767b52e6804b285b6634672a8bc5f7135ec9 | 120852890.1949260741.1581911377.1616385792.1616468009.10 | 1 | 120852890.3.10.1616468009 | coxmowers | 60.231.14.228 |