TestForm
Submitted | submission_id_claim | ClaimType | EquipmentType | CutterWidth | ModelNumber | TypeNumber | SerialNumber | OwnersNameFirst | OwnersNameLast | OwnerPhoneNo | OwnersEmail | OwnersStreetAddress | OwnersSuburb | OwnersState | OwnersPostcode | SoldByName | SoldByEmail | SoldByPhoneNo | SoldByStreetAddress | SoldBySuburb | SoldByState | SoldByPostcode | RepairerName | RepairerRef | RepairerEmail | RepairerPhoneNo | RepairerStreetAddress | RepairerSuburb | RepairerState | RepairerPostcode | PurchasedDate | FailureDate | RepairDate | HoursOfUse | TypeOfUse | Parts | DefectiveCode1 | DefectiveCode2 | DefectiveCode3 | ConditionsFound | ProbableCauseOfFailure | FlatRateCode1 | Hours1 | FlatRateCode2 | Hours2 | FlatRateCode3 | Hours3 | PartQuantity1 | PartNo1 | PartDescription1 | PartInvoiceNo1 | PartQuantity2 | PartNo2 | PartDescription2 | PartInvoiceNo2 | PartQuantity3 | PartNo3 | PartDescription3 | PartInvoiceNo3 | Certification | Submitted from Page URL | Cookie tk_or | Cookie _ga | Cookie _gcl_au | Cookie __utmz | Cookie wp_woocommerce_session_040358fbe413d3f1d05f0af7c5e1636b | Cookie _gid | Cookie __utmc | Cookie PHPSESSID | Cookie __utma | Cookie wordpress_logged_in_040358fbe413d3f1d05f0af7c5e1636b | Cookie __utmb | Submitted From | |
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2021-10-18 06:44:59 +00:00 | 36510 | Defective Spare Part | Cylinder Mower | 25" | C25B-12B | 12 Blade | DA037061 | Andrew | Moxey | andrewmoxey83@gmail.com | 14 Burrendong Rd | COOMBABAH | Queensland | 4216 | Daves Mower Repairs and Sales | accounts@davesmowers.com | 07 5546 9327 | Unit 14-16 Tamborine Street | Jimboomba | Queensland | 4280 | Daves Mower Repairs and Sales | B6309 | accounts@davesmowers.com.au | 07 5546 9327 | 14-16 Tamborine Street | Jimboomba | Queensland | 4280 | 2021-10-07 | 2021-10-17 | 2021-10-18 | 0 | Domestic | Returned | PA - Part Missing | 25" 12 blade cylinder mower was ordered and invoiced. 25" 6 blade was supplied. Customer travelled from Gold coast to Jimboomba to collect to discover it was incorrect. Correct Cylinder was supplied and fitted at dealers expense. (1.5hr workshop time) Customer was gifted a service kit from dealer as an apology. | Incorrectly supplied products | G1 - Customer Service & Relations | 0.5 | G5 - Replace Cutter Roller | 1 | 1 | 25" 12 Blade Cylinder | 411242 | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.11756405.1624855695 | 1.1.12807683.1634121387 | 120852890.1634121387.3.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | GA1.3.121579130.1634538248 | 120852890 | 102d486d568a5207e4e9941841a98a71 | 120852890.11756405.1624855695.1634121387.1634538248.4 | Daves Mowers 2021|1635746470|wjNqU3hNgrT3g1OFLcuMoy8c3lRdH207qwJ1WJ2vSaM|49e14b0af098a4e08757769e2d861c77d7248310ea25a050360b11cab6da3ed6 | 120852890.1.10.1634538248 | 110.143.235.120 | |||||||||||||||||
2021-10-18 05:11:51 +00:00 | 36509 | Warranty Repair | Domestic Mower | 20" | CD21A | SP 21" PROFFESIONAL 3 SPEED | NA | MICK | BENSON | 0428780306 | na@email.com | 58 BRETON STREET | WARRNAMBOOL | Victoria | 3280 | PHILIP RUSSELL MOTORCYCLES | service@philiprussellmotorcycles.com.au | 0355620222 | 153 RAGLAN PARADE | WARRNAMBOOL | Victoria | 3280 | PHILIP RUSSELL MOTORCYCLES | 162003 | service@philiprussellmotorcycles.com.au | 0355620222 | 153 RAGLAN PARADE | WARRNAMBOOL | Victoria | 3280 | 2021-09-22 | 2021-10-01 | 2021-10-18 | Domestic | Retained | MI - Manufactured Incorrect | CATCHER BAG HAD STARTED TO COME APART AFTER ONLY ONE WEEK | POOR MANUFACTURE | E1 - Customer Service & Relations | .25 | 1 | CPD10210061100 | CATCHER BAG | 411267 | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.2080413987.1634533104 | 1.1.1822952489.1634533104 | 120852890.1634533104.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | GA1.3.254407554.1634533104 | 120852890 | b5b02bce35415aebefcf4e64bef93600 | 120852890.2080413987.1634533104.1634533104.1634533104.1 | Philip-Russell-Motorcycles|1634705929|sETKDFPiq7cHdWDlWeVpJeDfIusu7IzmyKTxKmH71DA|b8dd2547e54a8b8e67c58c617a673f8d433793d8c2efbb0f6db3b2bd373b655a | 120852890.2.10.1634533104 | 58.106.177.92 | ||||||||||||||||||
2021-10-15 02:18:26 +00:00 | 36508 | Warranty Repair | Ride-On Mower | 40" | A21420F | CTL22B40 | 94014 | Bob | Ramsey | 0487722508 | hodilay@gmail.com | 6-10 Oaktree Court | CEDAR GROVE | Queensland | 4285 | Dave's Mower Repairs & Sales | accounts@davesmowers.com.au | 07 5546 9327 | 14-16 Tamborine Street | JIMBOOMBA | Queensland | 4280 | Dave's Mower Repairs & Sales | B6269/Ramsey | accounts@davesmowers.com.au | 07 5546 9327 | 14-16 Tamborine Street | JIMBOOMBA | Queensland | 4280 | 2021-07-26 | 2021-09-27 | 2021-10-14 | Domestic | Retained | BC - Broken / Cracked | E - Electric Failure | Deck belt broken and poor electrical connection. | Faulty deck belt and faulty wiring. | G1 - Customer Service & Relations | .15 | G2 - Fault Diagnosis & Test | .15 | G25 - Replace Cutter Belt | 1 | 1 | V83 | Cutter Belt | Ex Stock | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.43398920.1633918634 | 1.1.1080647635.1633918634 | 120852890.1633918634.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | GA1.3.416413671.1634263396 | 120852890 | aa4eabf081debb615da33b0fa08ac5d2 | 120852890.43398920.1633918634.1633918634.1634263396.2 | Daves Mowers 2021|1635473044|hDJXU2gap5sQEkXcmpr6YMJ7Rm9J6H14CCC0YBdnB9v|be24472f149ed98ae157f28f2b55474e0ba7f228f1544daad1cef8d45f521d87 | 120852890.2.10.1634263396 | 110.143.235.120 | |||||||||||||
2021-10-14 02:45:06 +00:00 | 36507 | Warranty Repair | Ride-On Mower | 42" | a16819b | cs45h24p42 | 18003 | peter | mahar | 0417 897 900 | info@hahndorflavenderestate.com.au | p o box 15 | hahndorf | South Australia | 5245 | cox mowers - online | pjamieson@coxmowers.com.au | 0733232222 | 70 landseer street | acacia ridge | Queensland | 4110 | stihl shop barker | 20566 | admin@stihlshopmountbarker.com.au | +61883912304 | p o box 764 | mount barker | South Australia | 5251 | 2019-12-01 | 2021-09-27 | 2021-10-13 | 42.49 | Domestic | Retained | UO - Unknown / Other | replace engine supplied - peter jamieson | engine fault | E17 - Unusual time explain reason in Details section | 3.5 | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.1972253240.1614053384 | 1.1.1193261567.1630622587 | 120852890.1634178385.14.13.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | GA1.3.1005745285.1634178386 | 120852890 | 096c12953eb5de2895e6ccffb9ce13d7 | 120852890.1972253240.1614053384.1633581705.1634178385.14 | Stihl-Shop-Mount-Barker|1635387995|58UchHfGJrvuwUSOU1LV6vGtMBqSh3KzsoqIhFrHKTU|5daf09843ee5db0b29d9fd7d103cdd6589536f75dc59a9872653f58188884c25 | 120852890.2.10.1634178385 | 120.151.105.209 | |||||||||||||||||||||
2021-10-13 07:07:12 +00:00 | 36506 | Warranty Repair | Cylinder Mower | 17" | M17B | - | DA037352 | Coastline Mowers | Not Sold | 08 9528 7111 | admin@coastlinemowers.com.au | 3 Nasmyth Road | Rockigham | Western Australia | 6168 | NOT SOLD | admin@coastlinemowers.com.au | 08 9528 7111 | 3 Nasmyth Road | Rockingham | Western Australia | 6168 | Coastline Mowers | 35985 | admin@coastlinemowers.com.au | 08 9528 7111 | 3 Nasmyth Road | Rockingham | Western Australia | 6168 | 2021-10-09 | 2021-10-09 | 2021-10-09 | 0 | Domestic | Retained | MI - Manufactured Incorrect | Floor stock - has something rattling in roller when moved and drive will not lock up when lever is engaged roller wont lock up | Removed rear roller and found one of the pawls has come away from the roller, need to replace both pawls as the other one has been bent out of shape, replaced both pawls and then re assembled cylinder mower | E17 - Unusual time explain reason in Details section | 1.2 | 1 | P032 | Pawl | 410519 | 1 | P033 | Pawl Retainer | 410519 | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.1185060592.1634107792 | 1.1.1112851142.1634107792 | 120852890.1634107792.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | GA1.3.1463618822.1634107793 | 120852890 | 2a1fd93840924d8375b0887226449e7b | 120852890.1185060592.1634107792.1634107792.1634107792.1 | coastline-mower-world|1634280710|F3rPIoNmbc8RWznpXfarRCllvRWfENont8ufGSuFqe7|39808068f69cd7dffa20a2e4a0742cd38f9e2388ebed50253a67e1f17ddee60a | 120852890.2.10.1634107792 | 139.130.149.93 | |||||||||||||
2021-10-13 04:03:05 +00:00 | 36505 | Warranty Repair | Ride-On Mower | 40" | CTH17B40 | A21420F | 60087 | PAUL | SHAW | 0497748371 | admin@scge.com.au | 10 INSPERATION STREET | SHEPPARTON | Victoria | 3630 | SHEPP CITY GARDEN EQUIPMENT | admin@scge.com.au | +61358210045 | 42 BENALLA ROAD | SHEPPARTON | Victoria | 3630 | SHEPP CITY GARDEN EQUIPMENT | 24465 | admin@scge.com.au | +61358210045 | 42 BENALLA ROAD | SHEPPARTON | Victoria | 3630 | 2021-09-17 | 2021-10-06 | 2021-10-12 | 40 | Domestic | Retained | BF - Bearing Failure | BC - Broken / Cracked | PULLEY SPLIT AND BROKEN AROUND BEARING, COX SUPPLIED NEW UPGRADED PULLEY BUT WE ARE STILL WAITING ON THE BELT SO USED ONE FROM STOCK UNTIL BELT IS SENT. | POORLY MADE OR NOT HEAVY ENOUGH FOR APPLICATION | G2 - Fault Diagnosis & Test | 1 | G37 - Replace Drive Pulley | 1 | G25 - Replace Cutter Belt | 1 | 1 | V83 (B97 super2) | BELT | NA | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.112042690.1626477890 | 1.1.215889945.1626477890 | 120852890.1633050410.30.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 30||1634192167||1634188567||5908dfd6b26de9722eee4c8d23aabd92 | GA1.3.742212354.1634019332 | 120852890 | 58bd7422af34a20b1703f201da0a7575 | 120852890.112042690.1626477890.1634092952.1634095225.45 | shepp-city-garden-equipment|1634265756|Y15moTEj0wz0XJqZstednp6LMawpLL1aIwlqgiN8e2e|57f00ac2030140240bf6e0c1824a4c372c50b5845e9831f8c470eebbaf5884e1 | 49.176.240.135 | ||||||||||||
2021-10-13 02:34:50 +00:00 | 36504 | Warranty Repair | Ride-On Mower | 32" | CTH15B32 | B32 | 10173 | CAROLYN | SMITH | 0402458139 | CAROLYNSMITH06@GMAIL.COM | 46 MT GREVILLE RD | MOOGERAH | Queensland | 4309 | DOVER & SON | BOONAHADMIN@DOVERS.NET.AU | 0754606600 | 57 HIGH ST | BOONAH | Queensland | 4310 | DOVER & SON | 178981 | BOONAHADMIN@DOVERS.NET.AU | 0754606600 | 57 HIGH ST | BOONAH | Queensland | 4310 | 2020-08-06 | 2021-10-11 | 2021-10-12 | 70 | Domestic | Retained | BC - Broken / Cracked | STEERING NOT WORKING | FOUND STEERING UNIVERSAL TO HAVE BROKEN. FOUND UPPER STEERING MOUNT TO BE BROKEN OUT . REMOVE STEERING SHAFT. WELD STEERING SUPPORT BACK IN. REPLACE STEERING UNIVERSALS. TEST RUN MOWER | G31 - Replace Steering Universal (90 Steering Box .8) | 1.30 | 2 | A126174Z | YOKE STEERING SHAFT | 335593 | 1 | https://coxmowers.com.au/warranty-claim/ | \"\" | GA1.3.1911677560.1590019598 | 1.1.1014250841.1627518987 | 120852890.1590019598.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) | GA1.3.1902005963.1634091782 | 120852890 | b7fbe93e8f51ea86a0cf65c4fb72e611 | 120852890.1911677560.1590019598.1611724621.1634091782.5 | Dover-Sons|1634264597|4bfuFvNCrORXeSO8STvCeoCsgfTuMvspKZpXV2BFlDh|2d23ab59768318f89dadc47992ebaffac859a0f946b89ebda61476135c9d4ad9 | 120852890.3.10.1634091782 | 119.18.38.98 | ||||||||||||||||
2021-10-13 01:42:54 +00:00 | 36503 | Warranty Repair | Ride-On Mower | 32" | CTH15B32 | A21019L | 10375 | FRANK | COOMBES | 0427962544 | 283 COOMBS ROAD | MANGALORE | Victoria | 3663 | SHEPP CITY GARDEN EQUIPMENT | admin@scge.com.au | +61358210045 | 42 BENALLA ROAD | SHEPPARTON | Victoria | 3630 | SHEPP CITY GARDEN EQUIPMENT | 24203 | admin@scge.com.au | +61358210045 | 42 BENALLA ROAD | SHEPPARTON | Victoria | 3630 | 2021-07-01 | 2021-08-10 | 2021-08-28 | 23 | Domestic | Retained | PA - Part Missing | MI - Manufactured Incorrect | UO - Unknown / Other | BOLT MISSING IN SPINDLE | REFER TO SERVICE BULLETIN | G1 - Customer Service & Relations | 1 | G2 - Fault Diagnosis & Test | 1 | 1 | SHFM10X1.25X | BOLT | 409153 | 1 | W103506 | WASHER FLAT | 409153 | 1 | WSM10X3.66X2.69 | WASHER LOCK SPRING | 409153 | 1 | https://coxmowers.com.au/warranty-claim/ | GA1.3.112042690.1626477890 | 1.1.215889945.1626477890 | 120852890.1633050410.30.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 30||1634192167||1634188567||5908dfd6b26de9722eee4c8d23aabd92 | GA1.3.742212354.1634019332 | 120852890 | ccac10c1b822431bb95d5fcf3b16b61b | 120852890.112042690.1626477890.1634085612.1634088582.43 | shepp-city-garden-equipment|1634258418|Jn7WT3OwkC95aJQwwAnrVcQENyF7ZefcGQZpzEv5iPb|d52580d33ffd228799184609e3d9ddf7634e4785cea9aae7e150f8b88d6ae3da | 120852890.2.10.1634088582 | 49.176.240.135 | |||||
2021-10-12 23:19:45 +00:00 | 36502 | Warranty Repair | Ride-On Mower | 32" | A20318L | GFC17B32 | 2411 | Windsor | State School | 0407 178 550 | 2 Harris Lane | Windsor | Queensland | 4030 | Bill Jackson's Mowerland | mowerland@bigpond.com | 07 3355 9222 | 16 Magura Street | Enoggera | Queensland | 4051 | Bill Jackson's Mowerland | H48 | mowerland@bigpond.com | 07 3355 9222 | 16 Magura Street | Enoggera | Queensland | 4051 | 2019-08-15 | 2021-09-03 | 2021-09-03 | 327 | Commercial | Retained | BC - Broken / Cracked | Real axle broke and had damaged the bearings. Spoke to Robert who okay'd to replace this machine under warranty. | Faulty Axle | G22 - Replace Rear Axle (Hydrostatic Drive). | 2 | 1 | A203110Z | Rear Axle | 410080 | 2 | BB30SATBN | Bearing | 410080 | 1 | Frt spare parts | freight | 410080 | 1 | https://coxmowers.com.au/warranty-claim/ | \"https://www.google.com/\" | GA1.3.2089645327.1598223547 | 1.1.1651338852.1631247131 | 120852890.1633411122.292.2.utmcsr=pratco.com.au|utmccn=(referral)|utmcmd=referral|utmcct=/ | GA1.3.1373321914.1633903320 | 120852890 | 7f032948e1444d4bbac99fd8c9c436fd | 120852890.2089645327.1598223547.1634075792.1634078741.308 | cox-staff|1634251573|n2n7CIo1wZcQSV1GhYyrWMSM0DsNQeqNpNuRjMUXhuk|2d1ebf434f4b900fe3d1b269305c7b96b6c90a86c81a8ab369e5a01f82a1f247 | 120.88.122.126 |