TestForm

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submission_id_claim
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TypeNumber
SerialNumber
OwnersNameFirst
OwnersNameLast
OwnerPhoneNo
OwnersEmail
OwnersStreetAddress
OwnersSuburb
OwnersState
OwnersPostcode
SoldByName
SoldByEmail
SoldByPhoneNo
SoldByStreetAddress
SoldBySuburb
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RepairerName
RepairerEmail
RepairerPhoneNo
RepairerStreetAddress
RepairerSuburb
RepairerState
RepairerPostcode
PurchasedDate
FailureDate
RepairDate
HoursOfUse
TypeOfUse
Parts
DefectiveCode1
DefectiveCode2
DefectiveCode3
ConditionsFound
ProbableCauseOfFailure
FlatRateCode1
Hours1
FlatRateCode2
Hours2
FlatRateCode3
Hours3
PartQuantity1
PartNo1
PartDescription1
PartInvoiceNo1
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Submitted Login
Submitted From
2021-04-16 06:49:44 +00:00
36272
Warranty Repair
Ride-On Mower
32"
A21019L
CTH15C32
50174
Matt
Curran
0400094995
28 Ochiltree Court
Cardigan
Victoria
3352
EE Day & Sons
parts@daysons.com.au
0353392211
822 Howitt Street
Ballarat
Victoria
3350
EE Day & Sons
parts@daysons.com.au
0353392211
822 Howitt Street
Ballarat
Victoria
3350
2020-10-03
2021-03-31
2021-03-31
10.2
Domestic
Retained
AI - Assembled Incorrectly
CL - Came Loose
Steering not working, clamps on steering shaft near yoke had come loose.
No washers fitted to shaft
G1 - Customer Service & Relations
.2
G2 - Fault Diagnosis & Test
.2
G35 - Unusual time - Explain reason in Details section
.75
6
W092016
Flat Washer
402452
1
89097
Plastic Steering Yoke
402452
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com.au/\"
\"\"
GA1.3.1931442520.1572480661
120852890.1614828924.95.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
20e59a4a5e338312fa2dd9cec3137a45
1.1.490538834.1614656386
120852890
GA1.3.766342830.1618554464
ee-day-and-sons-pty-ltd|1618728173|9UefF7R41m2aVIw6i9heZynlH1GSPYHX4h7Gzlqb8mh|6ddba7b2ff79ed0a84f4a0fa9cca999c67f75b57f95477c4456159bb24d86b49
120852890.1931442520.1572480661.1615525215.1618554464.99
1
120852890.4.10.1618554464
ee-day-and-sons-pty-ltd
203.214.132.34
2021-04-16 06:26:13 +00:00
36271
Warranty Repair
Ride-On Mower
42"
A16817K
CS45H20B42
363
Heather
Jones
3488 Bundara rd
Inverell
New South Wales
2360
Motor Mecca Inverell
sales@motormeccainverell.com.au
0267222844
233 Byron st
Inverell
New South Wales
2360
Motor Mecca Inverell
sales@motormeccainverell.com.au
0267222844
233 Byron st
Inverell
New South Wales
2360
2020-02-01
2021-03-29
2021-04-16
63
Domestic
Retained
UO - Unknown / Other
Hydro gets hot after 10min and looses drive.
Internal failure.
G1 - Customer Service & Relations
.2
G2 - Fault Diagnosis & Test
.2
G22 - Replace Rear Axle (Hydrostatic Drive).
1
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.2144161688.1596670405
120852890.1596674450.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
07823401a0abd0b4f239318415404644
1.1.544746447.1618450878
120852890
GA1.3.494056824.1618553751
motor-mecca-nsw-cox|1618726595|zmlymCRig5IQiERMaEbRkDGibd5NJmQUcPHm5aDlzsS|41f5ed448499d45e7ebd1cb9c7c5cc2ca930c1ef866f7c53444dac7f5c9121ea
120852890.2144161688.1596670405.1618450878.1618553750.25
120852890.4.10.1618553750
motor-mecca-nsw-cox
120.150.206.90
2021-04-16 03:02:32 +00:00
36270
Warranty Repair
Ride-On Mower
35"
A20318L
gfd24p36
16205
kelichi
ibi
41213703
on file
MARYBOROUGH
Queensland
4650
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
2020-10-10
2021-04-13
2021-04-15
11
Domestic
Retained
CL - Came Loose
BC - Broken / Cracked
Part 1:Bushes in deck belt tensioner slide had come loose.

Removed sub-assembly from machine.
Dismantled sub-assembly and relocated 4 x square bushes in slide tubes.
Secured in tubes by slightly deforming tubes with centre punch.
Reassembled and lubricated sub-assembly and tested.
Reinstalled sub-assembly into machine and tested operation.

Part 2: Choke actuator spring broken.

Removed carburettor from engine
Removed broken spring from choke actuator crank. Found that fixed end tang had broken from spring.
As spring was otherwise in good condition, a new tang was bent on fixed end.
Reassembled spring into actuator crank and reinstalled carburettor.
Tested operation
1. Design Fault

2. Unknown
G1 - Customer Service & Relations
.25
G2 - Fault Diagnosis & Test
.5
G35 - Unusual time - Explain reason in Details section
.75
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"https://www.google.com/\"
GA1.3.2101474824.1553225556
120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
cf2c159ebd62f0a7f9dd5c322eceb493
1.1.1136842092.1614037945
120852890
GA1.3.674799598.1618540785
wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1
120852890.2101474824.1553225556.1617848193.1618540785.26
120852890.2.10.1618540785
wilsons-mc
120.151.9.36
2021-04-16 02:53:30 +00:00
36269
Warranty Repair
Ride-On Mower
34"
A20318L
GFD24P35
16203
dave
wilson
0439112191
13
burrum heads
Queensland
4659
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
2020-10-21
2021-03-25
2021-04-07
15
Domestic
Retained
CL - Came Loose
Bushes in deck belt tensioner slide had come loose.

Removed sub-assembly from machine.
Dismantled sub-assembly and relocated 4 x square bushes in slide tubes.
Secured in tubes by slightly deforming tubes with centre punch.
Reassembled and lubricated sub-assembly and tested.
Reinstalled sub-assembly into machine and tested operation.

Design fault
G1 - Customer Service & Relations
.25
G2 - Fault Diagnosis & Test
.2
G35 - Unusual time - Explain reason in Details section
0.5
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"https://www.google.com/\"
GA1.3.2101474824.1553225556
120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
cf2c159ebd62f0a7f9dd5c322eceb493
1.1.1136842092.1614037945
120852890
GA1.3.674799598.1618540785
wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1
120852890.2101474824.1553225556.1617848193.1618540785.26
120852890.2.10.1618540785
wilsons-mc
120.151.9.36
2021-04-16 02:53:25 +00:00
36268
Warranty Repair
Ride-On Mower
34"
A20318L
GFD24P35
16203
dave
wilson
0439112191
13
burrum heads
Queensland
4659
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
WILSONS MOWERS
wilsonsmowers@bigpond.com
+10741213703
279 ALICE STREET
MARYBOROUGH
Queensland
4650
2020-10-21
2021-03-25
2021-04-07
15
Domestic
Retained
CL - Came Loose
Bushes in deck belt tensioner slide had come loose.

Removed sub-assembly from machine.
Dismantled sub-assembly and relocated 4 x square bushes in slide tubes.
Secured in tubes by slightly deforming tubes with centre punch.
Reassembled and lubricated sub-assembly and tested.
Reinstalled sub-assembly into machine and tested operation.

Design fault
G1 - Customer Service & Relations
.25
G2 - Fault Diagnosis & Test
.2
G35 - Unusual time - Explain reason in Details section
0.5
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"https://www.google.com/\"
GA1.3.2101474824.1553225556
120852890.1617683418.23.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
cf2c159ebd62f0a7f9dd5c322eceb493
1.1.1136842092.1614037945
120852890
GA1.3.674799598.1618540785
wilsons-mc|1619750376|CtnCSxGR5MVfJq8ywVueGYD3HIgdVDS5KNSyb21xaF3|b6d20c9c0d51ebde637f8087b10b3aa8f515ce585a13c262743d8989219595c1
120852890.2101474824.1553225556.1617848193.1618540785.26
120852890.2.10.1618540785
wilsons-mc
120.151.9.36
2021-04-16 02:03:42 +00:00
36267
Warranty Repair
Accessory
CD21A
MOWER
ENG. SERIAL NO. 5030802688
GARRY
GLEAVE
0438333221
6 MEGAN STREET
TWEED HEADS SOUTH
New South Wales
2486
KARLS MOWER SERVICE
karlmow@bigpond.net.au
0755934899
1/1 Flint Court
Varsity Lakes
Queensland
4227
Karls Mower Service
karlmow@bigpond.net.au
0755 934899
1/1 Flint Court
Varsity Lakes
Queensland
4227
2021-03-27
2021-04-08
2021-04-15
1
Domestic
Retained
MI - Manufactured Incorrect
gearbox leaking oil
transmission had leaking seal on main drive shaft. Fit new transmission as required. Test run. Had to wait for staff to come off holidays before we could order transmission.
G35 - Unusual time - Explain reason in Details section
1
1
CPD15210081000
transmission
405389
1
18.00 + GST
freight
405389
1
http://coxmowers.com.au/warranty-claim/
\"http://coxmowers.com.au/manuals/\"
\"\"
GA1.3.1430585915.1542945991
120852890.1542945991.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
5f78da301bff1937e63ba875a6495252
1.1.65428518.1612417376
120852890
GA1.3.913123084.1618533640
karls-mowers|1618710525|QIHG5ST42Sbh99m6HVPhCHPfy3j1Js2Q4H8JkLA0VkU|82368fc2299f98281aa86b05bcd56992cd27b047f531b4fe72900290d0dbd5cf
120852890.1430585915.1542945991.1618533640.1618537727.84
120852890.4.10.1618537727
karls-mowers
203.149.84.39
2021-04-15 23:41:25 +00:00
36266
Warranty Repair
Ride-On Mower
A17219L
cox
CZ24P42
ANTHONY
BUCHANAN
746323008
STEVE@SUGDENKERR.COM
54 RAILWAY STREET
CAMBOOYA
Queensland
4352
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2021-01-13
2021-03-30
2021-04-07
5
Domestic
Retained
AI - Assembled Incorrectly
SAFETY CIRCUIT NOT WORKING
CHECK OVER UNIT. TEST OUT ELECTRICAL CIRCUIT. RECONNECT PLUG CONNECTOR IN PROPERLY
1
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 23:30:59 +00:00
36265
Warranty Repair
Ride-On Mower
35"
CTL20BS35
cox
70189
MARCUS
MOLONEY
746323008
STEVE@SUGDENKERR.COM
228 PERTH STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2021-02-17
2021-03-24
2021-04-07
1
Domestic
Retained
CL - Came Loose
DRIVE BELT CAME OFF
REMOVE BACK COVERS AND BELT GUIDE FROM HYDRO. REFIT BELT AND GUIDE. REPLACE DAMAGED SPRING. DECK PULLEY RUBBED THROUGH SPRING. ALLOWING BELT TO COME OFF.
1
1
AM145
SPRING
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 23:23:08 +00:00
36264
Warranty Repair
Accessory
M17B
cox
DA037229
SUGDEN KERR
PTY
746323008
STEVE@SUGDENKERR.COM
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2021-03-15
2021-03-19
2021-03-19
Domestic
Retained
AI - Assembled Incorrectly
UO - Unknown / Other
CUTTERS WON'T DRIVE CENTRIFUGAL CLUTCH RUNS ON
REMOCE DRIVE CASE COVER. REMOVE CHAINS AND DRIVE SPROCKET NO KEY IN SPROCKET. FIT NEW KEY. REASSEMBLE REFIT CHAINS. REMOVE MOTOR AND CLEAN OUT ROUGH EDGES OFF CLUTCH. REGREASE BUSH REASSEMBLE TEST RUN OK
1.5
1
3/16" KEY
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 23:09:52 +00:00
36263
Defective Spare Part
Ride-On Mower
A20219M
cox
4555 4557 4564
SUGDEN
PTY
746323008
STEVE@SUGDENKERR.COM
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2021-03-25
2021-03-25
2021-04-01
0
Domestic
Retained
MI - Manufactured Incorrect
BLADES SHARPENED INCORRECTLY
REMOVE DISC REPLACE INCORRECT BLADES. TIGHTEN BLADES REFIT DISC TO UNIT
2
3
GT03332
KIT 351 BLADES
404895
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 22:58:10 +00:00
36262
Warranty Repair
Ride-On Mower
35"
CTL20B35
cox
70018
ANDREW
DRYSDALE
746323008
STEVE@SUGDENKERR.COM
4 RANGE VIEW DRIVE
TOP CAMP
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2020-12-31
2021-03-15
2021-03-31
8
Domestic
Retained
BC - Broken / Cracked
LOST STEERING STEERING CHAINRUBBED THROUGH AND BROKE IN HALF
REPLACE DAMAGED STEERING CHAIN AND RETENSION REPLACED STEERING CHAIN SUPPLIED BY COX
G20 - Replace Drive Chain
1
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 22:48:43 +00:00
36261
Warranty Repair
Ride-On Mower
32"
cth15b32
cox
10358
JOHN
WAGNER
0407132956
2 TESS CLOSE
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
SUGDEN KERR PTY
STEVE@SUGDENKERR.COM
746323008
4 HILL STREET
TOOWOOMBA
Queensland
4350
2021-01-05
2021-03-07
2021-03-20
2
Domestic
Retained
CL - Came Loose
PULLEY CAME OFF WHEN MOWING
PULLEY CAME OFF WHEN MOWING. REPLACE LOST KEY, REFIT PULLEY AND BOLT. RETENSION BOLT. REFIT BELT. TEST RUN
G35 - Unusual time - Explain reason in Details section
.5
1
A156017
KEY
1
http://coxmowers.com.au/warranty-claim/
f09296ea015b5d729296fa619407c70f
sugden-kerr|1618698288|rRmsz5ydqnya67EiwYDlobJko4pnX1jQ0cyBcJiqFoc|d92a3d04e13cd60157d34a99cfc70220edcabccebc3ccd080e168d7f3cc68914
sugden-kerr
120.151.241.245
2021-04-15 00:25:11 +00:00
36260
Warranty Repair
Ride-On Mower
CL72V30
IQ
6056
Ian
Griffin
0488732678
stihlshopgarbutt@bigpond.com
30 Brolga Crescent
Condon
Queensland
4815
Stihl Shop Garbutt
stihlshopgarbutt@bigpond.com
+61747798733
56 Pilkington street
Garbutt
Queensland
4814
Stihl Shop Garbutt
stihlshopgarbutt@bigpond.com
+61747798733
56 Pilkington street
Garbutt
Queensland
4814
2020-01-25
2021-03-06
2121-04-14
Domestic
Retained
E - Electric Failure
Machine not working. Will not charge or show charge rate
Liaising with Cox Technical suggested & supplied replacement volt metre - testing, removal, replacing part & resetting machine - tested ok
E17 - Unusual time explain reason in Details section
1
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.69350634.1533943239
120852890.1579653764.61.12.utmgclid=EAIaIQobChMInJbgvf6V5wIVy42PCh2s6QLfEAAYASAAEgI2W_D_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided)
75f985f8bf2f0656d27742fd248af8fe
1.1.595766369.1612924405
120852890
GA1.3.1466654745.1618366184
Stihl-Shop-Garbutt|1618613555|drKJsnEekfEGuUM5gCDqoPkFvY9JthkdhC5Zszj1KiV|1ede965f673f448a7c83fe14da2e0c3f9831d0b66325d61f767667f5fd9b37ea
120852890.69350634.1533943239.1618366184.1618440236.149
Stihl-Shop-Garbutt
101.178.230.188
2021-04-14 22:58:52 +00:00
36259
Warranty Repair
Ride-On Mower
32"
A12019L
CTH15C32
50093
Sam
Orr
0407642183
orrsam52@gmail.com
15 Willis Street
Vincent
Queensland
4814
Stihl Shop Kirwan
kirwanmowers@bigpond.com
4773 1600
Cnr Castelmaine & Toohey Street
Kirwan
Queensland
4817
Stihl Shop Garbutt
stihlshopgarbutt@bigpond.com
+61747798733
56 Pilkington street
Garbutt
Queensland
4814
2020-09-12
2021-04-08
2021-04-14
Domestic
Retained
ST - Stripped / Threaded
Grinding noise when trying to drive. Spline on pulley for TuffTorq drive stripped
Spline failure on pulley
G37 - Replace Drive Pulley
.75
1
TTT1A646025770
Pulley, C
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.69350634.1533943239
120852890.1579653764.61.12.utmgclid=EAIaIQobChMInJbgvf6V5wIVy42PCh2s6QLfEAAYASAAEgI2W_D_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided)
75f985f8bf2f0656d27742fd248af8fe
1.1.595766369.1612924405
120852890
GA1.3.1466654745.1618366184
Stihl-Shop-Garbutt|1618613555|drKJsnEekfEGuUM5gCDqoPkFvY9JthkdhC5Zszj1KiV|1ede965f673f448a7c83fe14da2e0c3f9831d0b66325d61f767667f5fd9b37ea
120852890.69350634.1533943239.1618366184.1618440236.149
120852890.6.10.1618440236
Stihl-Shop-Garbutt
101.178.230.188
2021-04-14 03:50:06 +00:00
36258
Warranty Repair
Ride-On Mower
32"
CS35H17B32
CS35H17B32
CS35H17B32-8226
Leon
Morton
0418 779 408
classic.99@bigpond.com
26 Phillips Avenue
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2019-10-22
2021-03-07
2021-04-13
35
Domestic
Retained
WF - Worn / Flogged
MOWER HAS COME IN FOR 2ND SERVICE (35hrs) AND CUTTER BELT IS STILL ON BUT TOTALLY DESTROYED.
FIT NEW CUTTER BELT- WARRANTY.
PHONED LEA-ANN AND SENT A PHOTO OF BELT.
REPLACED BELT UNDER WARRANTY.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G25 - Replace Cutter Belt
0.5
1
V76
BELT V RAW EDGE B 59S SUPER II
403058
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.23488216.1573621531
120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
8be14930c1e20ab2cb1d7386472f7ea6
1.1.1692390951.1616131250
120852890
GA1.3.143039431.1618371481
all-wheel-drive-atherton|1618544114|BWWz25QzS6io5LQeUbcXqQ14F08OnMpTM3QdRekO32M|93211b6d44ff761a708b4778382f691c76e1eaa6804ff1163b002ad1b1f443d1
120852890.23488216.1573621531.1618181984.1618371480.27
120852890.1.10.1618371480
all-wheel-drive-atherton
202.14.148.109
2021-04-14 00:27:27 +00:00
36257
Warranty Repair
Ride-On Mower
32"
CTH15C32
CTH15C32
50069
Viz
Bell
0422940118
vizmabell@gmail.com
71 Coleman Rd
GOOLWA
South Australia
5214
South coast Lawn Mower Service
scls@chariot.net.au
+61885553436
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
South coast Lawn Mower Service
scls@chariot.net.au
+61885553436
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
2021-01-16
2021-04-07
2021-04-08
1
Domestic
Retained
E - Electric Failure
Battery has no charge, Remove battery from unit ,recharge over night,Failed load test .Replace with Super charge MFU1 Test charge system ok
Faulty Battery
G1 - Customer Service & Relations
.5
G2 - Fault Diagnosis & Test
.5
E14 - Replace Battery
.25
1
MFU1
Battery
9501sl10422
1
http://coxmowers.com.au/warranty-claim/
GA1.3.1984940850.1615268455
120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
8dc00fb11744dd8cdf42c8a453d5e80a
1.1.1231496494.1615268455
120852890
GA1.3.1680299667.1618356643
south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d
120852890.1984940850.1615268455.1615784468.1618356643.5
south-coast-lawn-mower-service
211.26.121.213
2021-04-14 00:15:17 +00:00
36256
Warranty Repair
Ride-On Mower
35"
CTL20b35
CTL20b35
70118
Sandy
Werchon
0427336492
sandywerchon@gmail.com
2542 Bull creek rd
Tooperang
South Australia
5255
South coast Lawn Mower Service
scls@chariot.net.au
+61439453436
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
South coast Lawn Mower Service
scls@chariot.net.au
+61885553436
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
2020-12-15
2020-12-15
2021-03-10
5
Domestic
Retained
BW - Bent / Warped
Deck shell warped ,Cannot level correctly,Lift link is too long ,deck cannot be raised above 40 mm ,or Lowered further tha 4 on scale,with out Scalping to dirt.Replace deck shell ,& set level. Remove lift link & shorten by 12 mm ,by cutting & rewelding.test Ok
Incorrect manufacture
E17 - Unusual time explain reason in Details section
3
G1 - Customer Service & Relations
1
1
A212001t
Deck Mower Side 890(35"0
403917
1
Workshop supplies $20.00
18596
1
http://coxmowers.com.au/warranty-claim/
GA1.3.1984940850.1615268455
120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
8dc00fb11744dd8cdf42c8a453d5e80a
1.1.1231496494.1615268455
120852890
GA1.3.1680299667.1618356643
south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d
120852890.1984940850.1615268455.1615784468.1618356643.5
120852890.9.10.1618356643
south-coast-lawn-mower-service
211.26.121.213
2021-04-13 23:56:34 +00:00
36255
Warranty Repair
Ride-On Mower
42"
CZ24p42
CZ24p42
2457
Floor Stock
Jenkins
+61885553436
scls@chariot.net.au
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
South coast Lawn Mower Service
scls@chariot.net.au
+61885553436
25 Port Elliot Rd
GOOLWA BEACH
South Australia
5214
South coast Lawn Mower Service
scls@chariot.net.au
+61885553436
25 Port Elliot Rd
Goolwa
South Australia
5214
2020-10-21
2021-02-01
2021-02-01
0
Domestic
Retained
LK - Leaked
LK - Leaked
Battery negative terminal corroded ,acid leaking from around terminal.Super charge wont replace as battery sticker indicated it is 2 years old.
Cracked housing
E14 - Replace Battery
1
1
MFU1
Battery
904989500
1
http://coxmowers.com.au/warranty-claim/
GA1.3.1984940850.1615268455
120852890.1615268455.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
8dc00fb11744dd8cdf42c8a453d5e80a
1.1.1231496494.1615268455
120852890
GA1.3.1680299667.1618356643
south-coast-lawn-mower-service|1618530322|qvayBfdWJa3Yubv7x1AoupUFfwzRcAX13zdvnYNKhqf|48872e7471a34902ac92c12dc649c16263b7b39b0548e34165365ebe9d0f100d
120852890.1984940850.1615268455.1615784468.1618356643.5
120852890.9.10.1618356643
south-coast-lawn-mower-service
211.26.121.213
2021-04-13 06:22:09 +00:00
36254
Warranty Repair
Ride-On Mower
42"
A17217h
CZP2242
2054
Mick
Meirers
0427804719
kirwanmowers@bigpond.com
25 Allendale Drive
Alligator Creek
Queensland
4816
STIHL SHOP KIRWAN
kirwanmowers@bigpond.com
47731600
26 CASTLEMAINE STREET
Kirwan
Queensland
4817
STIHL SHOP KIRWAN
kirwanmowers@bigpond.com
47731600
26 CASTLEMAINE STREET
Kirwan
Queensland
4817
2019-04-11
2021-03-11
2021-04-01
56
Domestic
Returned
BC - Broken / Cracked
ST - Stripped / Threaded
IA - Incorrectly Adjusted
REPLACE DRIVE BELT FOUND PULLEY CRACKED ON PTO REPLACED BOTH PARTS TEST RUN MACHINE RUNS GREAT
CASTING OF PULLEY NOT CORRECT CAUSING BELT TO SHREAD
G37 - Replace Drive Pulley
2
G26 - Replace Drive Belt
.5
1
KIT339
KIT PULLEY ENGINE
404429
1
V57
BELT V WRAPPED KEVLAR
404976
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.1888487133.1569473530
120852890.1618293808.57.41.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
af5cc630312893fe41ba1f6062424273
1.1.926323129.1611355401
120852890
GA1.3.192697188.1618293808
Stihl-Shop-Hermit-Park|1618466628|anHnyCb5SpC16ovWK43MRvTJdS38PDlMzDffW9F79YN|1601cd96893d3fcd7d8c5d3417b483cc85713ffb8d33275af7502fe5710b9c97
120852890.1888487133.1569473530.1617947347.1618293808.57
120852890.3.10.1618293808
Stihl-Shop-Hermit-Park
58.171.225.16
2021-04-13 05:35:56 +00:00
36253
Warranty Repair
Ride-On Mower
32"
CS35H15P32
Stockman
50136
Spencer
Oates
0418358435
431 Mountain River Rd
Mountain River
Tasmania
7109
Roberts Don Mac
salescounter@robertsdonmac.com.au
03 62344322
200 Argyle St
Hobart
Tasmania
7000
Roberts Don Mac
salescounter@robertsdonmac.com.au
03 62344322
200 Argyle St
Hobart
Tasmania
7000
2020-11-11
2021-04-06
2021-04-13
9
Domestic
Retained
BC - Broken / Cracked
BC - Broken / Cracked
PTO switch fell apart
Faulty
E9 - Replace PTO Clutch Switch
1
1
A168117
405271
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.1311864756.1501454242
120852890.1618291543.211.20.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
f2ebc2c5476f5cd22313610c43908ca3
1.1.972134247.1615354245
120852890
GA1.3.1461642752.1618287949
Roberts-Don-Mac|1619500948|fgPnO3Ipv2JJIqMneCpwsu2nAj1tSgfkrmmEIpty9Rm|48652cd51bd7490d3a60bd49b894e99e7a947d7cf095486188f347af1f31db09
120852890.1311864756.1501454242.1618287949.1618291543.211
120852890.7.10.1618291543
Roberts-Don-Mac
120.29.242.57
2021-04-13 00:59:35 +00:00
36252
Warranty Repair
Ride-On Mower
35"
A20318L
GFD24P35
16202
Milton
Morrisroe
0418419799
cathy.schubert@gmail.com
1104 Walla Walla Rd
Walla Walla
New South Wales
2659
D.E Lieschke & Son
luke@delieschke.com
0428567323
63 Commercial St
Walla Walla
New South Wales
2659
D.E Lieschke & Son
luke@delieschke.com
0428567323
63 Commercial St
Walla Walla
New South Wales
2659
2021-02-12
2021-03-08
2021-03-18
3.2
Domestic
Retained
TS - Tight / Siezed
BC - Broken / Cracked
Customer presented mower with no start concern - diagnosed as seized engine and starter solenoid issue.
Headlight switch also broken from underside.
Unusual time - Poorly manufactured engine as engine had only 3 hrs use. Replaced engine as required. Had to tap threads in bottom of engine to bolt to mower frame and swap over front throttle/choke assembly. I also picked mower up and returned to customers house once finished as customer had no way of transporting mower.
Starter solenoid failed as result of trying to start engine once engine had seized. Replaced starter solenoid.
Poor quality headlight rocker switch. Replaced switch.
NOTE: Could not get starter solenoid/headlight switch through greenfield spare parts so sourced locally to get mower running again.
I am happy to send through a copy of invoice.
Please call me on (02) 60292202 if you have any questions.

E13 - Replace Solenoid
0.5
E7 - Replace Light Switch
0.3
E17 - Unusual time explain reason in Details section
4.0
1
e24.02VEP
24hp powerboss engine
404468
1
ACX3699
Rocker switch
49524
1
SOLSTR6483
Starter solenoid
49524
1
http://coxmowers.com.au/warranty-claim/
\"https://www.bing.com/search?q=cox+mowers&form=EDGTCT&qs=LS&cvid=481682459ec54b9e9bed44aff7323683&cc=AU&setlang=en-US&plvar=0&PC=HCTS\"
\"https://www.bing.com/search?q=cox+mowers&qs=HS&pq=cox+mower&sc=8-9&cvid=9D4F333B1BAC4BB4A00398BCBC1E8CC6&FORM=QBRE&sp=1\"
GA1.3.1937958863.1539840357
120852890.1591853205.8.2.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=cox mowers
504af50f0b484c443d75ddb1f0ca8265
1.1.594327149.1611289027
120852890
GA1.3.683327933.1618270263
de-lieschke|1618443249|KMCWZGua7wODqlc2ZsyHYQgwnH2OHwzde8EHc5R7QQC|cc74fb75fb611c61e15df7ebc6e1b145394e4b43bf05e9501ffcbc5f05cc0c0c
120852890.1937958863.1539840357.1616794343.1618270262.28
de-lieschke
144.139.4.25
2021-04-12 23:25:39 +00:00
36251
Warranty Repair
Ride-On Mower
32"
TEST
TEST
TEST
Test
Submission
+44444444555
jwatt@coxmowers.com.au
70 Landseer Street
Acacia Ridge
Queensland
4110
Test Submission
jwatt@coxmowers.com.au
+44444444555
70 Landseer Street
Acacia Ridge
Queensland
4110
Test Submission
jwatt@coxmowers.com.au
+44444444555
70 Landseer Street
Acacia Ridge
Queensland
4110
2021-04-02
2021-04-02
2021-04-13
20
Domestic
Retained
BW - Bent / Warped
This is a test submission
This is a test submission
G4 - Replace Cutter Belt Guides
4
1
TEST
TEST
TEST
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.1949260741.1581911377
1601266130
120852890.1605489804.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
7db73fe1d157f792611cfe44c8ebdf64
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1.1.1901614892.1615850761
120852890
GA1.3.1018593930.1618193406
1
0b6b7f85659675b36b704d26183a618f
1||1618371197||1618367597||63f318d90bb50dc711e7e167649d942c
coxmowers|1618371197|KFRBEmMsSqQO4L48Y7ryku3Y9754hC1dNbn136rMLz7|88f30d3236f8835a97f33b5fea5f11106ae340761dddf02f712b2c63ba4c6d29
120852890.1949260741.1581911377.1618193405.1618269411.25
1
120852890.2.10.1618269411
coxmowers
2001:8003:6402:d901:1dad:ec8d:af0:8532
2021-04-12 05:40:47 +00:00
36250
Warranty Repair
Ride-On Mower
CTH15B32
CTH15B32
10192
GEOFF
PIANTO
0407799893
santons@netcon.net.au
91 MURPHY STREET
EAST BENDIGO
Victoria
3550
Santons of Bendigo
santons@netcon.net.au
+61354422669
33 BRIDGE STREET
BENDIGO
Victoria
3550
Santons of Bendigo
santons@netcon.net.au
+61354422669
33 BRIDGE STREET
BENDIGO
Victoria
3550
2020-09-25
2021-03-28
2021-04-29
Domestic
Retained
AI - Assembled Incorrectly
STEERING HARDWARE LOOSE. REMOVE BATTERY AND FUEL TANK. REMOVE DAMAGED YOKE AND REPLACE MISSING HARDWARE.
STEERING HARDWARE LOOSE. DAMAGED STEERING YOKE.
G2 - Fault Diagnosis & Test
0.2
G35 - Unusual time - Explain reason in Details section
1.0
G2 - Fault Diagnosis & Test
0.2
1
89097
YOKE
362660
1
http://coxmowers.com.au/warranty-claim/
GA1.3.314550743.1459917787
120852890.1536632007.19.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
1789acb54acc8cfcc626606b9b3e38bb
1.1.1238652109.1618203424
120852890
GA1.3.927521997.1618203424
santons-of-bendigo|1618376241|3wh6314uB0Hq5RFcG31I3Q15TERhewyKvyE4ymUKKXg|5716e7abc625b150932791b31e4a7b503bde36ff0d718c12fc7e6df4fc3cc83b
120852890.314550743.1459917787.1606359969.1618203424.36
1
120852890.11.10.1618203424
santons-of-bendigo
58.171.166.141
2021-04-12 04:49:49 +00:00
36241
Warranty Repair
Ride-On Mower
A21019L
CTH15B32
10158
BOYD
MARSHALL
0439 982 355
11 MULLANS STREET
MILLICENT
South Australia
5280
KEMPS MACHINERY SERVICE
sales@kempsmach.com.au
0887332171
12 STUCKEY STREET
MILLICENT
South Australia
5280
KEMPS MACHINERY SERVICE
sales@kempsmach.com.au
0887332171
12 STUCKEY STREET
MILLICENT
South Australia
5280
2020-08-24
2021-03-16
2021-04-12
Domestic
Retained
BC - Broken / Cracked
CHAIN WAS BROKEN. UNABLE TO FIND STEERING CHAIN CODE IN FLAT RATE CODE
FAULTY CHAIN. DOUG DAVIDSON INSPECTED AND ADVISED AS HE SAW THE BROKEN CHAIN ON THE MACHINE.
G2 - Fault Diagnosis & Test
.5
G35 - Unusual time - Explain reason in Details section
1
1
A210020
STEERING CHAIN
405245
1
http://coxmowers.com.au/warranty-claim/
\"\"
GA1.3.67034409.1574907444
120852890.1575504386.4.3.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=cox dealer login
f0ce75d1eb50a3c6cf39ae05b49b521b
1.1.2085998498.1618191115
120852890
GA1.3.1948783802.1618191115
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120852890.67034409.1574907444.1618193039.1618202377.26
120852890.4.10.1618202377
kemps-machinery-service
203.217.10.118
2021-04-12 03:46:13 +00:00
36240
Warranty Repair
Ride-On Mower
32"
A21019L
CTH15C32
50198
Wane
Woodward
0427525233
noemail@gmail.com
14 Avon St
Stroud
New South Wales
2425
Terrace Mowers
sales@terracemowers.com.au
+61249873355
21 PORT STEPHENS STREET
RAYMOND TERRACE
New South Wales
2324
Terrace Mowers
sales@terracemowers.com.au
+61249873355
21 PORT STEPHENS STREET
RAYMOND TERRACE
New South Wales
2324
2020-09-04
2021-04-05
2021-04-09
Domestic
Retained
MI - Manufactured Incorrect
Machine lost drive to rear wheels,drive belt shredded
Incorrect adjustment of belt causing belt to imping on fixed chassis structures, causing premature belt failure.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G26 - Replace Drive Belt
0.6
1
V75
Belt Drive
1
http://coxmowers.com.au/warranty-claim/
\"http://coxmowers.com.au/welcome/\"
\"\"
GA1.3.374601691.1561942185
120852890.1612911140.212.18.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
99cc05d86a14ed2e07ebebbe87ef2708
1.1.1522884433.1611722577
120852890
GA1.3.927858823.1618183781
Terrace-Mowers|1618369827|3SBxihc5Iu2QnjLqRzod9sCziev83Oghlz4bv4bFcCv|f03e307fd37488ca22172ff04f0db85ea0c592a71dcaceb3b847c7a81e9084b4
120852890.374601691.1561942185.1618192736.1618197019.257
Terrace-Mowers
165.228.83.56
2021-04-12 03:46:07 +00:00
36239
Warranty Repair
Ride-On Mower
32"
A21019L
CTH15C32
50198
Wane
Woodward
0427525233
noemail@gmail.com
14 Avon St
Stroud
New South Wales
2425
Terrace Mowers
sales@terracemowers.com.au
+61249873355
21 PORT STEPHENS STREET
RAYMOND TERRACE
New South Wales
2324
Terrace Mowers
sales@terracemowers.com.au
+61249873355
21 PORT STEPHENS STREET
RAYMOND TERRACE
New South Wales
2324
2020-09-04
2021-04-05
2021-04-09
Domestic
Retained
MI - Manufactured Incorrect
Machine lost drive to rear wheels,drive belt shredded
Incorrect adjustment of belt causing belt to imping on fixed chassis structures, causing premature belt failure.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G26 - Replace Drive Belt
0.6
1
V75
Belt Drive
1
http://coxmowers.com.au/warranty-claim/
\"http://coxmowers.com.au/welcome/\"
\"\"
GA1.3.374601691.1561942185
120852890.1612911140.212.18.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
99cc05d86a14ed2e07ebebbe87ef2708
1.1.1522884433.1611722577
120852890
GA1.3.927858823.1618183781
Terrace-Mowers|1618369827|3SBxihc5Iu2QnjLqRzod9sCziev83Oghlz4bv4bFcCv|f03e307fd37488ca22172ff04f0db85ea0c592a71dcaceb3b847c7a81e9084b4
120852890.374601691.1561942185.1618192736.1618197019.257
Terrace-Mowers
165.228.83.56
2021-04-11 23:19:35 +00:00
36238
Warranty Repair
Ride-On Mower
32"
CTH15B32
CTH15B32
CTH-15B32-10020
Ron
Vaughan
0487 766 622
accounts@allwheeldrivecentre.com.au
14 Elizabeth Street
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 540
Cn
Atherton
Queensland
4883
2021-01-29
2021-03-25
2021-03-30
25
Domestic
Retained
WF - Worn / Flogged
CUSTOMER HAS COMPLAINED THAT BLADES WON'T ENGAGE.
CHANGED CUTTER BELT UNDER WARRANTY- BELT STRETCHED AND HAS NO ADJUSTMENT OR TENSION ON TENSIONER SPRINGS. OLD BELT SENT TO COX FOR INSPECTION.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G25 - Replace Cutter Belt
0.5
1
V76K
BELT V WRAPPED KEVLAR B 59
354766
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.23488216.1573621531
120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
60cf920e78588f18a60e335ad877ded7
1.1.1692390951.1616131250
120852890
GA1.3.1594804025.1618181985
all-wheel-drive-atherton|1618354768|agQOmewQZGVSVTXjO6r6M7V7DBr7OoR7AEYE7vQIVcg|6ad4dbb150ca0c9301915f001607305717240ade979cc684c5d5011dda08803d
120852890.23488216.1573621531.1617931093.1618181984.26
120852890.3.10.1618181984
all-wheel-drive-atherton
202.14.148.109
2021-04-11 23:08:12 +00:00
36237
Warranty Repair
Ride-On Mower
35"
CTL20B35
CTL20B35
CTL20B35-70229
Susan
Sneath
07 4096 5041
suesneath@telstra.com
357 Turner Rd
Tarzali
Queensland
4885
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2021-02-08
2021-02-08
2021-04-08
1
Domestic
Retained
FD - Freight Damage
MOWER ARRIVED TO US ON FREIGHT WITH A TEAR IN THE SEAT - PHOTO HAS BEEN EMAILD TO LEA-ANN WRIGHT
REPLACED DAMAGED SEAT UNDER WARRANTY AS IT ARRIVED AS PER ATTACHED PHOTO.
G2 - Fault Diagnosis & Test
0.2
G35 - Unusual time - Explain reason in Details section
0.3
1
A172050
SEAT,YY25,CRUISER/STOCKMAN 4500
404439
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.23488216.1573621531
120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
60cf920e78588f18a60e335ad877ded7
1.1.1692390951.1616131250
120852890
GA1.3.1594804025.1618181985
1
all-wheel-drive-atherton|1618354768|agQOmewQZGVSVTXjO6r6M7V7DBr7OoR7AEYE7vQIVcg|6ad4dbb150ca0c9301915f001607305717240ade979cc684c5d5011dda08803d
120852890.23488216.1573621531.1617931093.1618181984.26
1
120852890.2.10.1618181984
all-wheel-drive-atherton
202.14.148.109
2021-04-09 01:26:00 +00:00
36235
Warranty Repair
Ride-On Mower
32"
CTH15B32
CS4L17B32
CTH15B32-10062
Cheryl
Nugent
0448 499 466
cherylnugent9@gmail.com
26 Panoramic Drive
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2020-08-07
2021-03-25
2021-03-30
46
Domestic
Retained
WF - Worn / Flogged
MOWER BLADES WON'T ENGAUGE.
CUTTER BELT HAS COME OFF AND IS INTACT BUT BADLY WORN (30 HRS)
CUTTER BELT HAS COME OFF AND IS INTACT BUT BADLY WORN (30 HRS) SENT BACK TO COX TO LOOK AT.
IDLER PULLEY HAS PLAY IN IT.
REPLACED BELT UNDER WARRANTY.
G1 - Customer Service & Relations
0.2
G25 - Replace Cutter Belt
0.5
1
V76K
BELT V WRAPPED KEVLAR B 59
354766
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.23488216.1573621531
120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
5b31b0abf96df62e875b139e58051559
1.1.1692390951.1616131250
120852890
GA1.3.2040040514.1617931094
all-wheel-drive-atherton|1618103875|Yi9KwVkNwYmGTJ08l0NrxvolskCAUCt2tL0Rujl8H2c|f02af4df4af2330104609501698a2f9a6c2bbe711ddf1ad4b57abedf30c53097
120852890.23488216.1573621531.1616722484.1617931093.25
1
120852890.1.10.1617931093
all-wheel-drive-atherton
202.14.148.109
2021-04-08 22:58:03 +00:00
36234
Warranty Repair
Ride-On Mower
32"
A21019L
CTH15B32
10345
BARRY
WARD
0411 776 655
noemail@gmail.com
317 Heathersleigh Road
ARMIDALE
New South Wales
2350
ARMIDALE MOWER & CHAINSAW CENTRE
armidalemowers@gmail.com
02 6772 5405
209 MANN STREET
ARMIDALE
New South Wales
2350
ARMIDALE MOWER & CHAINSAW CENTRE
armidalemowers@gmail.com
0267725405
209 MANN STREET
ARMIDALE
New South Wales
2350
2020-12-23
2021-03-09
2021-03-12
5
Domestic
Retained
MI - Manufactured Incorrect
TRAVEL OUT AND COLLECT MACHINE - REPLACE KEY WAY AND REFIT PULLEY. TEST
POORLY MANUFACTURED
G2 - Fault Diagnosis & Test
30
G35 - Unusual time - Explain reason in Details section
1.5
1
http://coxmowers.com.au/warranty-claim/
\"https://www.bing.com/search?q=www.coxmowers.com+au&form=EDGTCT&qs=AS&cvid=e2c6d35cb003497a8d0e9bfb2058c8d5&refig=eed0f6b217204f97aad74ee671d247c8&cc=AU&setlang=en-US&plvar=0&PC=LCTS\"
\"\"
GA1.3.684081072.1542856139
120852890.1580349552.12.2.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=www.coxmowers.com au
1b4e05be6976e08128481e7d1b5b3fbe
1.1.1973306883.1611899931
120852890
GA1.3.1426181420.1617921549
1
Armidale-Mower-Chainsaw-Centre|1618094362|un394akEnFbMeyM1Nfr4rWuA2xi3ubK9KEXNNgYp5c8|d901afd923fd10420ba4250d07b3c1b1e19d1894e7b934ee27c602692ba46e33
120852890.684081072.1542856139.1617667096.1617921548.44
1
120852890.4.10.1617921548
Armidale-Mower-Chainsaw-Centre
58.162.212.82
2021-04-06 04:34:25 +00:00
36231
Warranty Repair
Ride-On Mower
32"
CTL17B32
ctl17b32
40019
JULIE
WITHAM
52376598
snjwitham@gmail.com
po box 24
Pollo Bay
Victoria
3233
All About Mowers & Chainsaws
parts@allaboutmowers.com.au
+61352672266
5 Lennox Street
WINCHELSEA
Victoria
3241
All About Mowers & Chainsaws
parts@allaboutmowers.com.au
+61352672266
5 Lennox Street
WINCHELSEA
Victoria
3241
2020-12-03
2021-03-04
2021-03-08
45
Domestic
Returned
UO - Unknown / Other
Mower came back with no steering and clutch would not engage
on closer inspection we found the steering chain had snapped and damaged the wiring on the cutch.,
Also the screws in the steering joint were loose.

Customer needed the mower back so we had to dismantle a new machine to get her going so extra time was needed to put new machine back together.

weak steering chain
G2 - Fault Diagnosis & Test
.02
E16 - Replace Electrical PTO Clutch
.05
G33 - Replace Steering Shaft Lower
.08
1
a210020
steering chain
405131
1
a179016
pto clutch
405131
1
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.439253543.1475553092
120852890.1597809434.116.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
1a7336f7d44f34af5e1542a253d7464a
1.1.1726705167.1610585305
120852890
GA1.3.702221525.1617681585
All-About-Mowers-Chainsaws|1617854395|Ehsy5qZZK785tgs8345uovEKBeGVSL5XXd9CSPyd5q8|0d200bd8775c3d013526e07f2cd34b339c772f7737d917586dbd91f54813f764
120852890.439253543.1475553092.1617247479.1617681585.168
120852890.9.10.1617681585
All-About-Mowers-Chainsaws
144.139.92.238
2021-04-05 23:56:47 +00:00
36227
Defective Spare Part
Ride-On Mower
Stockman
A21019l
CTH15B32-10481
Greg
Mead
41685415
52 Weckers rd
Charsletown
Queensland
4608
Murgon Outdoor Equipment
41681668
Lamb st
Murgon
Queensland
4605
Murgon Outdoor Equipment
murgonoutdoorequipment@outlook.com
41681668
Lamb st
Murgon
Queensland
4605
2021-03-27
2021-04-03
2021-04-06
6
Domestic
Retained
BC - Broken / Cracked
AI - Assembled Incorrectly
Steering chain broke or lost link pin
broken or dropped out
G1 - Customer Service & Relations
0.2
G35 - Unusual time - Explain reason in Details section
0.5
1
http://coxmowers.com.au/warranty-claim/
\"https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwib8ODjz_DnAhWOHSsKHdowB4MYABAAGgJzZg&ohost=www.google.com.au&cid=CAASEuRoqC2bK2yzHAwLK-KEKwGu-w&sig=AOD64_0ycl3xgET3i_zHPJTZ8U-WFp5sdA&rct=j&q=&ved=2ahUKEwiU39rjz_DnAhUpwTgGHclsAeYQ0Qx6BAgOEAE&adurl=&bg=!nZ6lnoZYuWzCb1bm8a0CAAAARVIAAAAJCgBbyhO435A4ShdaxQFEv8rY1z9lbBMaclHJWtP-22zB_gbGONIi7cz9Wgcv5XjHPyBDR7Xr3Zx6IhfRKQcJv5aoowLqdXj5mr3AL32jehxM2aF6NDKHw0-h53TD1ZkAzkENMNppEyqVzP6S1MFasoVg2oKF17tPvCvu8LWGGCorm1ZAjspDS3tQ5aLPpMckD-4HdTQRHPVAaofrUBMThRbmsDAeBwlI_7Ael7AcH0YIaN51GvuR6oR9v9ezdUilFJGWbqLwZUosumcq86d2WQ_zJfdltfDQAb5eKy_v9LeGQWYEU9GidFmgKkwbBftslamVvvkKX0KU_GiQNXn2wSf_kDm9yhdQFi3yh9mZWYtt60P_801V53PgPZ3NE8B10yg5-Gg3nxH-pxytxOWi\"
\"\"
GA1.3.842572721.1498024648
120852890.1585191557.11.5.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
762c9882bcc5c6a9a6190260e08def75
1.1.2078841157.1610340500
120852890
GA1.3.1971880628.1617664773
1
Murgon-Outdoor-Equipment|1617838354|RsAKviuNTx5oCJdVN1RlTB9Fg875assXgrBSrsNV9BA|a19a90b18c24bc05c424d8b9ef0f6b0bd400dd64f47a0ccd2d18e509e8d86650
120852890.842572721.1498024648.1617163107.1617664773.63
1
120852890.16.10.1617664773
Murgon-Outdoor-Equipment
43.255.136.224
2021-04-01 00:39:40 +00:00
36217
Warranty Repair
Ride-On Mower
35"
CTL20B35
A21420F
70079
PAT
FRANCIS
0418351567
info@gisbornepowerproducts.com.au
64 MOFFATS LANE
ROMSEY
Victoria
3434
GISBORNE POWER PRODUCTS
info@gisbornepowerproducts.com.au
03 54288844
1/15 PARKERS RD
NEW GISBORNE
Victoria
3438
GISBORNE POWER PRODUCTS
info@gisbornepowerproducts.com.au
03 54288844
1/15 PARKERS RD
NEW GISBORNE
Victoria
3438
2020-12-09
2020-12-09
2021-03-22
10
Domestic
Retained
UO - Unknown / Other
HOUR METER HAS NEVER WORKED. CHANGE DURING FIRST SERVICE.
UNKNOWN CASE OF FAILURE. REPLACE
E5 - Replace Hourmeter
0.20
1
A163081
HOUR METER
404765
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.745846656.1574118444
120852890.1616625752.42.15.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
01c2168771911b032a90723076d7fa23
1.1.1731832329.1613444128
120852890
GA1.3.761687592.1617235038
Gisborne-Power-Products|1617407944|FKYC6CAVShvVRNGEgAwFyX2UpNJW04xtk3PAaeJzI1Y|9659f3d556329e3d6da6eb0d59762310a9dae5e18c6b45cc7cadb80effa53bca
120852890.745846656.1574118444.1616625752.1617235037.43
Gisborne-Power-Products
2001:8000:146d:9b00:3cbf:1783:46a5:d1bd
2021-03-30 21:36:37 +00:00
36216
Warranty Repair
Ride-On Mower
A21420F
CTL20B35
70197
JILL
WALSH
0419849774
336 OCEAN VIEW RD
OCEAN VIEW
Queensland
4521
THE MOWER SUPASTORE
WARRANTY@THEMOWERSUPASTORE.COM.AU
0732051299
1/245 LEITCHS RD
BRENDALE
Queensland
4500
THE MOWER SUPASTORE
WARRANTY@THEMOWERSUPASTORE.COM.AU
0732051299
1/245 LEITCHS RD
BRENDALE
Queensland
4500
2021-01-30
2021-03-14
2021-03-29
19
Domestic
Retained
TS - Tight / Siezed
HEIGHT LEVER PIN DOESNT FUNCTION AND DOESNT LOCK IN
FOUND THE RUBBER HANDLE ON THE DECK HEIGHT LEVER NOT IN CORRECT POSITION, AND HAD CAUSED THE BUTTON TO GET STUCK . REFIT RUBBER HANDLE TO CORRECT SPOT AND OPERATE HEIGHT LEVER - ALL OK.
G2 - Fault Diagnosis & Test
0.4
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.2039082567.1578955656
120852890.1613344498.11.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
8da58c575ea186936e9934f16c97cb77
C20Gy+Ox2mBuktY7l4c1PUo2
1.1.452837256.1613078801
120852890
GA1.3.1490309322.1617139641
1
mower-supastore|1617312456|yrDFcrp2aYs31QhfDgZpYucjuIO4UeeS8nNPFfp9uid|36f4d5b14a8ad260c4de1fc5902fc99f355e765fe3249b6153fde1bc6faa9733
120852890.2039082567.1578955656.1613344498.1617139641.12
1
120852890.6.10.1617139641
mower-supastore
101.187.117.45
2021-03-30 21:32:16 +00:00
36214
Warranty Repair
Ride-On Mower
A21019L
CTH15B32
10227
STOCK
MACHINE
1/245 LEITCHS RD
BRENDALE
Queensland
4500
THE MOWER SUPASTORE
WARRANTY@THEMOWERSUPASTORE.COM.AU
0732051299
1/245 LEITCHS RD
BRENDALE
Queensland
4500
THE MOWER SUPASTORE
WARRANTY@THEMOWERSUPASTORE.COM.AU
0732051299
1/245 LEITCHS RD
BRENDALE
Queensland
4500
2021-03-01
2021-03-01
2021-03-01
0
Domestic
Retained
PA - Part Missing
PD OF MACHINE, MISSING KEY
GET KEY FROM STOCK AND SUPPLY WITH MACHINE
E17 - Unusual time explain reason in Details section
0.2
1
SWT1036
KEY
N/A
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"\"
GA1.3.2039082567.1578955656
120852890.1613344498.11.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
8da58c575ea186936e9934f16c97cb77
C20Gy+Ox2mBuktY7l4c1PUo2
1.1.452837256.1613078801
120852890
GA1.3.1490309322.1617139641
1
mower-supastore|1617312456|yrDFcrp2aYs31QhfDgZpYucjuIO4UeeS8nNPFfp9uid|36f4d5b14a8ad260c4de1fc5902fc99f355e765fe3249b6153fde1bc6faa9733
120852890.2039082567.1578955656.1613344498.1617139641.12
1
120852890.4.10.1617139641
mower-supastore
101.187.117.45
2021-03-29 04:56:40 +00:00
36212
Warranty Repair
Ride-On Mower
CTH15C32
15 CHINA 32"
50091
ALAN
CORBY
0429955474
alcorby@bigpond.com
8704 NORTHERN HWY
ECHUCA
Victoria
3564
Highside Motorcycles
sales@highsidemotorcycles.com.au
+61354823329
116 NORTHERN HIGHWAY ECHUCA
ECHUCA
Victoria
3564
Highside Motorcycles
sales@highsidemotorcycles.com.au
+61354823329
116 NORTHERN HIGHWAY ECHUCA
ECHUCA
Victoria
3564
2020-08-20
2021-03-24
2021-03-24
15
Domestic
Retained
BC - Broken / Cracked
UNIT HAD LOST STEERING
CLIP ON THE BOTTOM OF THE STEERING SHAFT YOKE HAD COME OFF AND THE YOKE HAD SPLIT. REMOVED STEERING, FIT NEW YOKE, FITTED NEW CLAMP AND REASSEMBLED.
G30 - Replace Steering Shaft Upper
.7
1
89097
STEERING SHAFT YOKE
30815
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
\"https://www.google.com/\"
GA1.3.918087094.1525215651
120852890.1596595767.179.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
be19e0fa3559e492363f0f9131ab57a9
1.1.333464369.1611274777
120852890
GA1.3.1678383864.1616992780
Highside-Motorcycles-Mowers|1617165569|L5yCcHL5KcfIYPhwIT48yQOvvXT8H5JEgvAJXaoCSzN|5045661ab3582f9a83c18eaab8f3038afc9a1d158fab5dd8751d503120574d46
120852890.918087094.1525215651.1616802177.1616992780.223
120852890.6.10.1616992780
Highside-Motorcycles-Mowers
110.145.46.74
2021-03-25 23:52:35 +00:00
36207
Warranty Repair
Ride-On Mower
32"
CS4L17B32
CS4L17B32
CS4L17B32-1421
Margaret
McKenzie
07 4092 3628
mckenzim@bigpond.com
41 Ellery Road
Mareeba
Queensland
4880
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2019-01-24
2021-03-21
2021-03-23
156
Domestic
Retained
TS - Tight / Siezed
CUSTOMER HAS COMPLAINED THAT MOWER CANNOT BE STEERED.
LOWER STEERING BUSH IS SO TIGHT YOU CAN'T TURN THE WHEELS.
REMOVED BATTERY FUEL TANK ETC AND REMOVED BOTTOM STEERING BUSH.
DRILLED OUT TO GIVE MORE CLEARANCE AND REFITTED.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G34 - Replace Steering Bushes Lower
0.8
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
GA1.3.23488216.1573621531
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all-wheel-drive-atherton|1616888672|m9qpF0XvEtt2ZHMK3WdEc7aDsSwwqyLHS5bp26prMj2|b31f9fe8955d9c9b2ca75f88dbbce2cd4d5ff6e21b47db617e847a4c555fc9af
120852890.23488216.1573621531.1616131249.1616715893.23
1
120852890.4.10.1616715893
all-wheel-drive-atherton
202.14.148.109
2021-03-24 02:10:31 +00:00
36200
Warranty Repair
Ride-On Mower
32"
cth15c32
A21019L
50120
Scott
Costin
0400 286 280
scottcostin@bigpond.com
101 Beeston Dr
Fernvale
Queensland
4306
Ipswich Mower & Saw Service P/L
admin@ipswichmowers.com.au
732888126
466 Warwick Rd
Yamanto
Queensland
4305
Ipswich Mower & Saw Service P/L
admin@ipswichmowers.com.au
732888126
466 Warwick Rd
Yamanto
Queensland
4305
2021-02-13
2021-03-02
2021-03-11
5
Domestic
Retained
CL - Came Loose
Steering loose
Screws had come loose.
G1 - Customer Service & Relations
.25
G30 - Replace Steering Shaft Upper
.5
1
http://coxmowers.com.au/warranty-claim/
GA1.3.1979206237.1614134003
120852890.1614134003.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
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120852890.1979206237.1614134003.1616452977.1616548651.10
ipswich-mower-saw-service
60.241.100.50
2021-03-23 03:01:18 +00:00
36199
Warranty Repair
Ride-On Mower
32"
A16317K
4000 Live
1630
Peter
Jones
0428172199
jonseyspeter@11outlook.com
PO BOX 201
Nimben
New South Wales
2480
The Saw Spot
info@thesawspot.com.au
0266323600
54 Sunderland Way
Kyogle
New South Wales
2474
The Saw Spot
info@thesawspot.com.au
0266323600
54 Sunderland Way
Kyogle
New South Wales
2474
2020-05-09
2020-05-11
2020-05-18
10
Domestic
Retained
UO - Unknown / Other
Conditions Found - Something was rubbing on chain drive on rear axle. Upon inspection the axle was rubbing on the brake band pin. Reset all ok.
Probable Cause - Axle moved on the locators.
G1 - Customer Service & Relations
0.2
G2 - Fault Diagnosis & Test
0.2
G35 - Unusual time - Explain reason in Details section
0.3
1
http://coxmowers.com.au/warranty-claim/
\"\"
\"\"
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1601266130
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120852890.1949260741.1581911377.1616385792.1616468009.10
1
120852890.3.10.1616468009
coxmowers
60.231.14.228