TestForm

Submitted
submission_id_claim
ClaimType
EquipmentType
CutterWidth
ModelNumber
TypeNumber
SerialNumber
OwnersNameFirst
OwnersNameLast
OwnerPhoneNo
OwnersEmail
OwnersStreetAddress
OwnersSuburb
OwnersState
OwnersPostcode
SoldByName
SoldByEmail
SoldByPhoneNo
SoldByStreetAddress
SoldBySuburb
SoldByState
SoldByPostcode
RepairerName
RepairerRef
RepairerEmail
RepairerPhoneNo
RepairerStreetAddress
RepairerSuburb
RepairerState
RepairerPostcode
PurchasedDate
FailureDate
RepairDate
HoursOfUse
TypeOfUse
Parts
DefectiveCode1
DefectiveCode2
DefectiveCode3
ConditionsFound
ProbableCauseOfFailure
FlatRateCode1
Hours1
FlatRateCode2
Hours2
FlatRateCode3
Hours3
PartQuantity1
PartNo1
PartDescription1
PartInvoiceNo1
PartQuantity2
PartNo2
PartDescription2
PartInvoiceNo2
PartQuantity3
PartNo3
PartDescription3
PartInvoiceNo3
Certification
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Submitted From
2021-10-18 06:44:59 +00:00
36510
Defective Spare Part
Cylinder Mower
25"
C25B-12B
12 Blade
DA037061
Andrew
Moxey
andrewmoxey83@gmail.com
14 Burrendong Rd
COOMBABAH
Queensland
4216
Daves Mower Repairs and Sales
accounts@davesmowers.com
07 5546 9327
Unit 14-16 Tamborine Street
Jimboomba
Queensland
4280
Daves Mower Repairs and Sales
B6309
accounts@davesmowers.com.au
07 5546 9327
14-16 Tamborine Street
Jimboomba
Queensland
4280
2021-10-07
2021-10-17
2021-10-18
0
Domestic
Returned
PA - Part Missing
25" 12 blade cylinder mower was ordered and invoiced. 25" 6 blade was supplied.

Customer travelled from Gold coast to Jimboomba to collect to discover it was incorrect.

Correct Cylinder was supplied and fitted at dealers expense. (1.5hr workshop time)

Customer was gifted a service kit from dealer as an apology.
Incorrectly supplied products
G1 - Customer Service & Relations
0.5
G5 - Replace Cutter Roller
1
1
25" 12 Blade Cylinder
411242
1
https://coxmowers.com.au/warranty-claim/
GA1.3.11756405.1624855695
1.1.12807683.1634121387
120852890.1634121387.3.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
GA1.3.121579130.1634538248
120852890
102d486d568a5207e4e9941841a98a71
120852890.11756405.1624855695.1634121387.1634538248.4
Daves Mowers 2021|1635746470|wjNqU3hNgrT3g1OFLcuMoy8c3lRdH207qwJ1WJ2vSaM|49e14b0af098a4e08757769e2d861c77d7248310ea25a050360b11cab6da3ed6
120852890.1.10.1634538248
110.143.235.120
2021-10-18 05:11:51 +00:00
36509
Warranty Repair
Domestic Mower
20"
CD21A
SP 21" PROFFESIONAL 3 SPEED
NA
MICK
BENSON
0428780306
na@email.com
58 BRETON STREET
WARRNAMBOOL
Victoria
3280
PHILIP RUSSELL MOTORCYCLES
service@philiprussellmotorcycles.com.au
0355620222
153 RAGLAN PARADE
WARRNAMBOOL
Victoria
3280
PHILIP RUSSELL MOTORCYCLES
162003
service@philiprussellmotorcycles.com.au
0355620222
153 RAGLAN PARADE
WARRNAMBOOL
Victoria
3280
2021-09-22
2021-10-01
2021-10-18
Domestic
Retained
MI - Manufactured Incorrect
CATCHER BAG HAD STARTED TO COME APART AFTER ONLY ONE WEEK
POOR MANUFACTURE
E1 - Customer Service & Relations
.25
1
CPD10210061100
CATCHER BAG
411267
1
https://coxmowers.com.au/warranty-claim/
GA1.3.2080413987.1634533104
1.1.1822952489.1634533104
120852890.1634533104.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
GA1.3.254407554.1634533104
120852890
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120852890.2080413987.1634533104.1634533104.1634533104.1
Philip-Russell-Motorcycles|1634705929|sETKDFPiq7cHdWDlWeVpJeDfIusu7IzmyKTxKmH71DA|b8dd2547e54a8b8e67c58c617a673f8d433793d8c2efbb0f6db3b2bd373b655a
120852890.2.10.1634533104
58.106.177.92
2021-10-15 02:18:26 +00:00
36508
Warranty Repair
Ride-On Mower
40"
A21420F
CTL22B40
94014
Bob
Ramsey
0487722508
hodilay@gmail.com
6-10 Oaktree Court
CEDAR GROVE
Queensland
4285
Dave's Mower Repairs & Sales
accounts@davesmowers.com.au
07 5546 9327
14-16 Tamborine Street
JIMBOOMBA
Queensland
4280
Dave's Mower Repairs & Sales
B6269/Ramsey
accounts@davesmowers.com.au
07 5546 9327
14-16 Tamborine Street
JIMBOOMBA
Queensland
4280
2021-07-26
2021-09-27
2021-10-14
Domestic
Retained
BC - Broken / Cracked
E - Electric Failure
Deck belt broken and poor electrical connection.
Faulty deck belt and faulty wiring.
G1 - Customer Service & Relations
.15
G2 - Fault Diagnosis & Test
.15
G25 - Replace Cutter Belt
1
1
V83
Cutter Belt
Ex Stock
1
https://coxmowers.com.au/warranty-claim/
GA1.3.43398920.1633918634
1.1.1080647635.1633918634
120852890.1633918634.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
GA1.3.416413671.1634263396
120852890
aa4eabf081debb615da33b0fa08ac5d2
120852890.43398920.1633918634.1633918634.1634263396.2
Daves Mowers 2021|1635473044|hDJXU2gap5sQEkXcmpr6YMJ7Rm9J6H14CCC0YBdnB9v|be24472f149ed98ae157f28f2b55474e0ba7f228f1544daad1cef8d45f521d87
120852890.2.10.1634263396
110.143.235.120
2021-10-14 02:45:06 +00:00
36507
Warranty Repair
Ride-On Mower
42"
a16819b
cs45h24p42
18003
peter
mahar
0417 897 900
info@hahndorflavenderestate.com.au
p o box 15
hahndorf
South Australia
5245
cox mowers - online
pjamieson@coxmowers.com.au
0733232222
70 landseer street
acacia ridge
Queensland
4110
stihl shop barker
20566
admin@stihlshopmountbarker.com.au
+61883912304
p o box 764
mount barker
South Australia
5251
2019-12-01
2021-09-27
2021-10-13
42.49
Domestic
Retained
UO - Unknown / Other
replace engine supplied - peter jamieson
engine fault
E17 - Unusual time explain reason in Details section
3.5
1
https://coxmowers.com.au/warranty-claim/
GA1.3.1972253240.1614053384
1.1.1193261567.1630622587
120852890.1634178385.14.13.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
GA1.3.1005745285.1634178386
120852890
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120852890.1972253240.1614053384.1633581705.1634178385.14
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120852890.2.10.1634178385
120.151.105.209
2021-10-13 07:07:12 +00:00
36506
Warranty Repair
Cylinder Mower
17"
M17B
-
DA037352
Coastline Mowers
Not Sold
08 9528 7111
admin@coastlinemowers.com.au
3 Nasmyth Road
Rockigham
Western Australia
6168
NOT SOLD
admin@coastlinemowers.com.au
08 9528 7111
3 Nasmyth Road
Rockingham
Western Australia
6168
Coastline Mowers
35985
admin@coastlinemowers.com.au
08 9528 7111
3 Nasmyth Road
Rockingham
Western Australia
6168
2021-10-09
2021-10-09
2021-10-09
0
Domestic
Retained
MI - Manufactured Incorrect
Floor stock - has something rattling in roller when moved and drive will not lock up when lever is engaged roller wont lock up
Removed rear roller and found one of the pawls has come away from the roller, need to replace both pawls as the other one has been bent out of shape, replaced both pawls and then re assembled cylinder mower
E17 - Unusual time explain reason in Details section
1.2
1
P032
Pawl
410519
1
P033
Pawl Retainer
410519
1
https://coxmowers.com.au/warranty-claim/
GA1.3.1185060592.1634107792
1.1.1112851142.1634107792
120852890.1634107792.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
GA1.3.1463618822.1634107793
120852890
2a1fd93840924d8375b0887226449e7b
120852890.1185060592.1634107792.1634107792.1634107792.1
coastline-mower-world|1634280710|F3rPIoNmbc8RWznpXfarRCllvRWfENont8ufGSuFqe7|39808068f69cd7dffa20a2e4a0742cd38f9e2388ebed50253a67e1f17ddee60a
120852890.2.10.1634107792
139.130.149.93
2021-10-13 04:03:05 +00:00
36505
Warranty Repair
Ride-On Mower
40"
CTH17B40
A21420F
60087
PAUL
SHAW
0497748371
admin@scge.com.au
10 INSPERATION STREET
SHEPPARTON
Victoria
3630
SHEPP CITY GARDEN EQUIPMENT
admin@scge.com.au
+61358210045
42 BENALLA ROAD
SHEPPARTON
Victoria
3630
SHEPP CITY GARDEN EQUIPMENT
24465
admin@scge.com.au
+61358210045
42 BENALLA ROAD
SHEPPARTON
Victoria
3630
2021-09-17
2021-10-06
2021-10-12
40
Domestic
Retained
BF - Bearing Failure
BC - Broken / Cracked
PULLEY SPLIT AND BROKEN AROUND BEARING, COX SUPPLIED NEW UPGRADED PULLEY BUT WE ARE STILL WAITING ON THE BELT SO USED ONE FROM STOCK UNTIL BELT IS SENT.
POORLY MADE OR NOT HEAVY ENOUGH FOR APPLICATION
G2 - Fault Diagnosis & Test
1
G37 - Replace Drive Pulley
1
G25 - Replace Cutter Belt
1
1
V83 (B97 super2)
BELT
NA
1
https://coxmowers.com.au/warranty-claim/
GA1.3.112042690.1626477890
1.1.215889945.1626477890
120852890.1633050410.30.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
30||1634192167||1634188567||5908dfd6b26de9722eee4c8d23aabd92
GA1.3.742212354.1634019332
120852890
58bd7422af34a20b1703f201da0a7575
120852890.112042690.1626477890.1634092952.1634095225.45
shepp-city-garden-equipment|1634265756|Y15moTEj0wz0XJqZstednp6LMawpLL1aIwlqgiN8e2e|57f00ac2030140240bf6e0c1824a4c372c50b5845e9831f8c470eebbaf5884e1
49.176.240.135
2021-10-13 02:34:50 +00:00
36504
Warranty Repair
Ride-On Mower
32"
CTH15B32
B32
10173
CAROLYN
SMITH
0402458139
CAROLYNSMITH06@GMAIL.COM
46 MT GREVILLE RD
MOOGERAH
Queensland
4309
DOVER & SON
BOONAHADMIN@DOVERS.NET.AU
0754606600
57 HIGH ST
BOONAH
Queensland
4310
DOVER & SON
178981
BOONAHADMIN@DOVERS.NET.AU
0754606600
57 HIGH ST
BOONAH
Queensland
4310
2020-08-06
2021-10-11
2021-10-12
70
Domestic
Retained
BC - Broken / Cracked
STEERING NOT WORKING
FOUND STEERING UNIVERSAL TO HAVE BROKEN. FOUND UPPER STEERING MOUNT TO BE BROKEN OUT . REMOVE STEERING SHAFT. WELD STEERING SUPPORT BACK IN. REPLACE STEERING UNIVERSALS. TEST RUN MOWER
G31 - Replace Steering Universal (90 Steering Box .8)
1.30
2
A126174Z
YOKE STEERING SHAFT
335593
1
https://coxmowers.com.au/warranty-claim/
\"\"
GA1.3.1911677560.1590019598
1.1.1014250841.1627518987
120852890.1590019598.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
GA1.3.1902005963.1634091782
120852890
b7fbe93e8f51ea86a0cf65c4fb72e611
120852890.1911677560.1590019598.1611724621.1634091782.5
Dover-Sons|1634264597|4bfuFvNCrORXeSO8STvCeoCsgfTuMvspKZpXV2BFlDh|2d23ab59768318f89dadc47992ebaffac859a0f946b89ebda61476135c9d4ad9
120852890.3.10.1634091782
119.18.38.98
2021-10-13 01:42:54 +00:00
36503
Warranty Repair
Ride-On Mower
32"
CTH15B32
A21019L
10375
FRANK
COOMBES
0427962544
283 COOMBS ROAD
MANGALORE
Victoria
3663
SHEPP CITY GARDEN EQUIPMENT
admin@scge.com.au
+61358210045
42 BENALLA ROAD
SHEPPARTON
Victoria
3630
SHEPP CITY GARDEN EQUIPMENT
24203
admin@scge.com.au
+61358210045
42 BENALLA ROAD
SHEPPARTON
Victoria
3630
2021-07-01
2021-08-10
2021-08-28
23
Domestic
Retained
PA - Part Missing
MI - Manufactured Incorrect
UO - Unknown / Other
BOLT MISSING IN SPINDLE
REFER TO SERVICE BULLETIN
G1 - Customer Service & Relations
1
G2 - Fault Diagnosis & Test
1
1
SHFM10X1.25X
BOLT
409153
1
W103506
WASHER FLAT
409153
1
WSM10X3.66X2.69
WASHER LOCK SPRING
409153
1
https://coxmowers.com.au/warranty-claim/
GA1.3.112042690.1626477890
1.1.215889945.1626477890
120852890.1633050410.30.4.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
30||1634192167||1634188567||5908dfd6b26de9722eee4c8d23aabd92
GA1.3.742212354.1634019332
120852890
ccac10c1b822431bb95d5fcf3b16b61b
120852890.112042690.1626477890.1634085612.1634088582.43
shepp-city-garden-equipment|1634258418|Jn7WT3OwkC95aJQwwAnrVcQENyF7ZefcGQZpzEv5iPb|d52580d33ffd228799184609e3d9ddf7634e4785cea9aae7e150f8b88d6ae3da
120852890.2.10.1634088582
49.176.240.135
2021-10-12 23:19:45 +00:00
36502
Warranty Repair
Ride-On Mower
32"
A20318L
GFC17B32
2411
Windsor
State School
0407 178 550
2 Harris Lane
Windsor
Queensland
4030
Bill Jackson's Mowerland
mowerland@bigpond.com
07 3355 9222
16 Magura Street
Enoggera
Queensland
4051
Bill Jackson's Mowerland
H48
mowerland@bigpond.com
07 3355 9222
16 Magura Street
Enoggera
Queensland
4051
2019-08-15
2021-09-03
2021-09-03
327
Commercial
Retained
BC - Broken / Cracked
Real axle broke and had damaged the bearings. Spoke to Robert who okay'd to replace this machine under warranty.
Faulty Axle
G22 - Replace Rear Axle (Hydrostatic Drive).
2
1
A203110Z
Rear Axle
410080
2
BB30SATBN
Bearing
410080
1
Frt spare parts
freight
410080
1
https://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
GA1.3.2089645327.1598223547
1.1.1651338852.1631247131
120852890.1633411122.292.2.utmcsr=pratco.com.au|utmccn=(referral)|utmcmd=referral|utmcct=/
GA1.3.1373321914.1633903320
120852890
7f032948e1444d4bbac99fd8c9c436fd
120852890.2089645327.1598223547.1634075792.1634078741.308
cox-staff|1634251573|n2n7CIo1wZcQSV1GhYyrWMSM0DsNQeqNpNuRjMUXhuk|2d1ebf434f4b900fe3d1b269305c7b96b6c90a86c81a8ab369e5a01f82a1f247
120.88.122.126