TestForm

Submitted
submission_id_claim
ClaimType
EquipmentType
CutterWidth
ModelNumber
TypeNumber
SerialNumber
OwnersNameFirst
OwnersNameLast
OwnerPhoneNo
OwnersEmail
OwnersStreetAddress
OwnersSuburb
OwnersState
OwnersPostcode
SoldByName
SoldByEmail
SoldByPhoneNo
SoldByStreetAddress
SoldBySuburb
SoldByState
SoldByPostcode
RepairerName
RepairerRef
RepairerEmail
RepairerPhoneNo
RepairerStreetAddress
RepairerSuburb
RepairerState
RepairerPostcode
PurchasedDate
FailureDate
RepairDate
HoursOfUse
TypeOfUse
Parts
DefectiveCode1
DefectiveCode2
DefectiveCode3
ConditionsFound
ProbableCauseOfFailure
FlatRateCode1
Hours1
FlatRateCode2
Hours2
FlatRateCode3
Hours3
PartQuantity1
PartNo1
PartDescription1
PartInvoiceNo1
PartQuantity2
PartNo2
PartDescription2
PartInvoiceNo2
PartQuantity3
PartNo3
PartDescription3
PartInvoiceNo3
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Submitted From
2021-07-30 05:46:35 +00:00
36444
Warranty Repair
Ride-On Mower
32"
A21420F
CTH17B32
30231
Shane
Nelson
0438681540
2 Daniel Place
Brighton
Tasmania
7030
Roberts Don Mac
servicedesk@robertsdonmac.com.au
03 62344322
200 Argyle St
Hobart
Tasmania
7000
As Above
53270
servicedesk@robertsdonmac.com.au
03 62344322
200 Argyle st
Hobart
Tasmania
7000
2021-02-25
2021-02-25
2021-04-22
1
Domestic
Returned
AI - Assembled Incorrectly
CL - Came Loose
Spindle shaft dropped to the ground
Loose Spindle shaft nut
G8 - Replace Cutter Shaft
2
1
A211225
Spindle shaft
405658
1
SH1030m10.9
screw
405658
1
ww0616
washer
405658
1
http://coxmowers.com.au/warranty-claim/
\"https://www.google.com/\"
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327d2bed9d10c4dcfcc0650dd1a6fe51
120852890.2.10.1627623655
120.29.242.57
2021-07-30 04:33:41 +00:00
36443
Warranty Repair
Domestic Mower
35"
CZ20B35
CZ20B35
CZ20B35-5136
Terry
Obst
07 4096 5456
mtobst@bigpond.com
RN42 Foxwell Rd
Kureen
Queensland
4885
All Wheel Drive Centre
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
All Wheel Drive Centre
2316225
accounts@allwheeldrivecentre.com.au
07 4030 5400
Cnr Vernon & Louise Streets
Atherton
Queensland
4883
2020-08-12
2021-07-24
2021-07-30
97
Domestic
Retained
E - Electric Failure
Mower can take up to 20 tries of the key to start.
Battery tests good. Solenoid is intermittent. Replaced solenoid.
E1 - Customer Service & Relations
0.2
E2 - Circuit Diagnosis & Tests
0.2
E13 - Replace Solenoid
0.3
1
AM159
Solenoid
407668
1
http://coxmowers.com.au/warranty-claim/
\"\"
120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
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1
120852890.1.10.1627619109
202.14.148.109
2021-07-29 22:54:16 +00:00
36442
Warranty Repair
Accessory
CLS28B
-
28004
Stihl Shop Hermit Park
Dave
+10747288649
stihlshophermitpark@stihltownsville.com
184 Charters Tower Road
Hermit Park
Queensland
4812
Stihl Shop Hermit Park
stihlshophermitpark@stihltownsville.com
+10747288649
184 Charters Tower Road
Hermit Park
Queensland
4812
Stihl Shop Garbutt
29913
stihlshopgarbutt@bigpond.com
+61747798733
56 Pilkington street
Garbutt
Queensland
4814
2021-07-22
2021-07-29
2021-07-30
0
Domestic
Retained
BF - Bearing Failure
UO - Unknown / Other
HYDRAULIC PUMP SHAFT BEARING GLOWS RED HOT & METAL SHAVINGS COMING FROM SHAFT. THIS MACHINE IS BRAND NEW FLOOR STOCK
Manufacturing fault with pump shaft - bearing failure
G2 - Fault Diagnosis & Test
1
1
http://coxmowers.com.au/warranty-claim/
\"\"
120852890.1579653764.61.12.utmgclid=EAIaIQobChMInJbgvf6V5wIVy42PCh2s6QLfEAAYASAAEgI2W_D_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided)
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1
120852890.2.10.1627598878
101.178.230.188
2021-07-29 09:48:47 +00:00
36441
Warranty Repair
Domestic Mower
20"
CD21A
XT775
5030802548
NEIL
STEWARD
02 9603 2686
noemail@villagemowers.com.au
24/7 HELEN CLOSE
MINTO
New South Wales
2566
VILLAGE MOWERS AND POWER TOOLS
reception@villagemowers.com.au
02 9605 1100
2A MEMORIAL AVE
INGLEBURN
New South Wales
2565
VILLAGE MOWERS AND POWER TOOLS
5030802548
reception@villagemowers.com.au
02 9605 1100
2A MEMORIAL AVE
INGLEBURN
New South Wales
2565
2021-02-23
2021-06-04
2021-06-30
1
Domestic
Retained
CL - Came Loose
THROTTLE DOESN'T STOP, THROTTLE CONTRO VEY LOOSE
ASSESS, FOUND NYLOC NUT THAT HOLD CONTROL WAS MISSING, REPLACE MISSING NUT, TEST OPERATION, ADJUST STOP SWITCH & TEST AGAIN OK
E17 - Unusual time explain reason in Details section
0.4
1
N14MN
COX NUT HEX NYLOC M14 ZNPL
407611
1
http://coxmowers.com.au/warranty-claim/
120852890.1626408626.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
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120852890.2.10.1627550295
103.55.78.53
2021-07-29 01:51:58 +00:00
36440
Warranty Repair
Cylinder Mower
14"
M14B
M14B
DA037335
VILLAGE MOWERS AND POWER TOOLS
VILLAGE MOWERS AND POWER TOOLS
02 9605 1100
reception@villagemowers.com.au
2A MEMORIAL AVE
INGLEBURN
New South Wales
2065
VILLAGE MOWERS AND POWER TOOLS
reception@villagemowers.com.au
02 9605 1100
2A MEMORIAL AVE
INGLEBURN
New South Wales
2565
VILLAGE MOWERS AND POWER TOOLS
COX CYLINDER MOWERS
reception@villagemowers.com.au
02 9605 1100
2A MEMORIAL AVE
INGLEBURN
New South Wales
2565
2021-03-15
2021-03-15
2021-06-15
0
Domestic
Retained
MI - Manufactured Incorrect
MI - Manufactured Incorrect
MI - Manufactured Incorrect
AS PER INSTRUCTIONS FROM DENNIS, CLAIM ALL ON ONE CLAIM. ALL UNITS LISTED WERE FAULTY, WHEN RECEIVED FROM COX, ON INV 404369 DATED 15.03.21 & INV 407000 DATED 23.05.21.
ALL UNITS HAVE BEEN BACKLAPPED AND BEARINGS REPLACED ON 2 UNITS.
S/NO: DA037335, DA037227, DA037253, DA038380, DA037217, DA037377, DA037383
7 X $80 LABOUR FOR BACKLAPS = $560.00, 7 X $15 BACKLAP PASTE = $105.00, 2 X BEARINGS P0275STD

AS PER INSTRUCTIONS FROM DENNIS, CLAIM ALL ON ONE CLAIM. ALL UNITS LISTED WERE FAULTY, WHEN RECEIVED FROM COX, ON INV 404369 DATED 15.03.21 & INV 407000 DATED 23.05.21.
ALL UNITS HAVE BEEN BACKLAPPED AND BEARINGS REPLACED ON 2 UNITS.
S/NO: DA037335, DA037227, DA037253, DA038380, DA037217, DA037377, DA037383
7 X $80 LABOUR FOR BACKLAPS = $560.00, 7 X $15 BACKLAP PASTE = $105.00, 2 X BEARINGS P0275STD
PLEASE PHONE LIZ ON 0438 923 759 FOR EXPLANATION TO TO DISCUSS
E17 - Unusual time explain reason in Details section
7
E17 - Unusual time explain reason in Details section
0
E17 - Unusual time explain reason in Details section
0
2
P0275STD
BEARING
STOCK
7
BACKLAP PASTE
STOCK
1
http://coxmowers.com.au/warranty-claim/
120852890.1626408626.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
GA1.3.1501529985.1626408626
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103.55.78.53
2021-07-29 00:57:32 +00:00
36439
Warranty Repair
Ride-On Mower
20"
CTH15B32
B32
10173
CAROLYN
SMITH
0402458139
CAROLYNSMITH06@GMAIL.COM
46 MT GREVILLE RD
MOOGERAH
Queensland
4309
DOVER & SONS
BOONAHADMIN@DOVERS.NET.AU
0754606600
57 HIGH ST
BOONAH
Queensland
4310
DOVER & SON
176238
BOONAHADMIN@DOVERS.NET.AU
0754606600
57 HIGH ST
BOONAH
Queensland
4310
2020-08-06
2021-05-21
2021-07-28
20
Domestic
Retained
IA - Incorrectly Adjusted
DECK HEIGHT NOT LOCKING AND STAYING SET
I CAN NOT FIND ANYTHING FOR REPLACING NEW ADJUSTER ASSEMBLY AND TEST HEIGHT ADJUSTER - 1.15 HOURS
FOUND LOCKING ROD TO BE JAMMING ON LOWER ADJUSTER. FOUND LOWER ARM ON ADJUSTER TO BE TOO CLOSE TO ADJUSTMENT NOTCHES
G35 - Unusual time - Explain reason in Details section
1
A210016
ADJUSTER MECHANISM
408305
1
http://coxmowers.com.au/warranty-claim/
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120852890.7.10.1627518987
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