Submitted | submission_id_claim | ClaimType | EquipmentType | CutterWidth | ModelNumber | TypeNumber | SerialNumber | OwnersNameFirst | OwnersNameLast | OwnerPhoneNo | OwnersEmail | OwnersStreetAddress | OwnersSuburb | OwnersState | OwnersPostcode | SoldByName | SoldByEmail | SoldByPhoneNo | SoldByStreetAddress | SoldBySuburb | SoldByState | SoldByPostcode | RepairerName | RepairerEmail | RepairerPhoneNo | RepairerStreetAddress | RepairerSuburb | RepairerState | RepairerPostcode | PurchasedDate | FailureDate | RepairDate | HoursOfUse | TypeOfUse | Parts | DefectiveCode1 | DefectiveCode2 | DefectiveCode3 | ConditionsFound | ProbableCauseOfFailure | FlatRateCode1 | Hours1 | FlatRateCode2 | Hours2 | FlatRateCode3 | Hours3 | PartQuantity1 | PartNo1 | PartDescription1 | PartInvoiceNo1 | PartQuantity2 | PartNo2 | PartDescription2 | PartInvoiceNo2 | PartQuantity3 | PartNo3 | PartDescription3 | PartInvoiceNo3 | Certification | Submitted from Page URL | Cookie _ga | Cookie tk_or | Cookie tk_lr | Cookie __utmz | Cookie _gcl_au | Cookie __utmc | Cookie _gac_UA-167277525-1 | Cookie _gcl_aw | Cookie _gid | Cookie __utmt | Cookie wordpress_logged_in_f8f699ba1cfdc27b28a811cba0b81d97 | Cookie __utma | Cookie _gac_UA-118469335-1 | Cookie __utmb | Submitted From |
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2021-01-23 03:51:43 +00:00 | 36098 | Warranty Repair | Ride-On Mower | 32" | A21019L | CTH15C32 | 50267 | LOCKYER MOWERS | NORTH | 0414 521137 | nothend1944@gmail.com | 34 WAGTAIL DRIVE | REGENCY DOWNS | Queensland | 4341 | LOCKYER MOWERS & MOTORCYCLES | lockmowmot@bigpond.com | +44754622121 | 56 CRESCENT STREET | GATTON | Queensland | 4343 | LOCKYER MOWERS & MOTORCYCLES | lockmowmot@bigpond.com | +44754622121 | 56 CRESCENT STREET | GATTON | Queensland | 4343 | 2021-01-11 | 2021-01-18 | 2021-01-19 | 3 | Domestic | Returned | MI - Manufactured Incorrect | Machine was making a loud rattling noise when brake pedal was released. Travel to property at Regency Downs to pick-up the machine. | Found the transmission drive belt (brand - OPTIBELT) had a lump in it where the belt is joined causing the belt to change circumference every time it went around a vee pulley - causing the brake pedal / belt tensioner to rattle unacceptably. Replace belt with a REXON brand AK95 kevlar belt from our local bearing supplier. Machine ran perfectly smoothly after fitting the replacement belt and was returned to the customer. | G1 - Customer Service & Relations | 0.5 | G2 - Fault Diagnosis & Test | 1.00 | G26 - Replace Drive Belt | 0.5 | 1 | V75 | Transmission belt AK95 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.632390123.1489562303 | \"http://coxmowers.com.au/product-range/\" | \"\" | 120852890.1549270728.9.7.utmgclid=EAIaIQobChMIlpqalNuh4AIV1BwrCh3MeQBsEAAYASAAEgLJQvD_BwE|utmccn=(not set)|utmcmd=(not set)|utmctr=(not provided) | 1.1.573418069.1611035036 | 120852890 | GA1.3.35847680.1611370474 | lockyer-mowers-motorcycles|1611544253|ZqMT17K563iUtkE1M7S8GUMC48TFp5LwEHPEyNNW6vS|ba0ac0c01b0275c319be0c9e92ca50f9495f39aa73ed310b48a02c29b00c8ae2 | 120852890.632390123.1489562303.1611280341.1611370474.64 | 165.228.112.135 | ||||||||||||||||
2021-01-20 03:50:08 +00:00 | 36097 | Warranty Repair | Ride-On Mower | 32" | CS4L17B32 | CS4L17B32 | CS4L17B32-1421 | Margaret | McKenzie | 07 4092 3628 | mckenzim@bigpond.com | 41 Ellery Road | Mareeba | Queensland | 4880 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 0740305400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | All Wheel Drive Centre | accounts@allwheeldrivecentre.com.au | 0740305400 | Cnr Vernon & Louise Streets | Atherton | Queensland | 4883 | 2019-01-24 | 2021-01-08 | 2021-01-12 | 58 | Domestic | Retained | E - Electric Failure | Customer has complained that mower will not start. | Checked mower. Found starter solenoid has open circuit. Replace under warranty. | E1 - Customer Service & Relations | 0.2 | E2 - Circuit Diagnosis & Tests | 0.2 | E13 - Replace Solenoid | 0.5 | 1 | AM159 | SOLENOID | 401140 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.23488216.1573621531 | \"\" | \"\" | 120852890.1576022832.2.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 1.1.437518304.1605239075 | 120852890 | GA1.3.542030232.1611114140 | 1 | all-wheel-drive-atherton|1611286951|wbgKNz6fwcjq0Yd6q7I5G4gHuHqRzjQw6T9YMfWanWe|fc1b32a2c541af21d45be6d35b5902a310c955182aab88878bbd41a04cbf71e4 | 120852890.23488216.1573621531.1610080545.1611114139.21 | 120852890.3.10.1611114139 | 202.14.148.109 | |||||||||||||
2021-01-19 22:46:10 +00:00 | 36096 | Warranty Repair | Ride-On Mower | 32" | a21019L | CTH15C32 | 50033 | CRAIG | THUGATE | 0412661924 | cmthurgate@hotmail.com | 54 WARWICK ST | ALLORA | Queensland | 4370 | WARWICK MOWER CENTRE | SERVICE@WCKMOWER.COM.AU | 46611761 | 34-36 PALMERIN ST | WARWICK | Queensland | 4370 | WARWICK MOWER CENTRE | SERVICE@WCKMOWER.COM.AU | 46611761 | 34-36 PALMERIN ST | WARWICK | Queensland | 4370 | 2020-12-31 | 2020-12-29 | 2021-01-18 | 4 | Domestic | Retained | BC - Broken / Cracked | BC - Broken / Cracked | BC - Broken / Cracked | BELT RIPPED UP AND NOT DRIVING | MISSING BRACKET | G26 - Replace Drive Belt | 1 | G25 - Replace Cutter Belt | 1 | E17 - Unusual time explain reason in Details section | 1 | KIT369 | 1 | V75 | BELT | 1 | V76K | BELT | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.2055608778.1508476440 | \"http://coxmowers.com.au/product-range/?gclid=EAIaIQobChMIxuzvyrj-1gIVFAUqCh1KEQ9JEAAYASAAEgJc9fD_BwE\" | \"\" | 120852890.1611095519.167.156.utmgclid=EAIaIQobChMIxuzvyrj-1gIVFAUqCh1KEQ9JEAAYASAAEgJc9fD_BwE|utmccn=(not set)|utmcmd=(not set) | 1.1.173176879.1604294968 | 120852890 | 1.1611095519.EAIaIQobChMIxuzvyrj-1gIVFAUqCh1KEQ9JEAAYASAAEgJc9fD_BwE | GCL.1611095516.EAIaIQobChMIxuzvyrj-1gIVFAUqCh1KEQ9JEAAYASAAEgJc9fD_BwE | GA1.3.1106968084.1611095519 | warwick-mower-centre|1611268382|P79UJAt9JJSXNfe3kGJeQzHvXgrIaoZ7dS7ngaPdGAW|75914ff7edee37a30215b29eb5ee701207e99a8ed8a586ebb5a8ba0b9fa83a48 | 120852890.2055608778.1508476440.1610944822.1611095519.167 | 1.1609202597.EAIaIQobChMIxuzvyrj-1gIVFAUqCh1KEQ9JEAAYASAAEgJc9fD_BwE | 120852890.3.10.1611095519 | 210.10.204.102 | ||||||
2021-01-19 02:07:12 +00:00 | 36095 | Warranty Repair | Ride-On Mower | 32" | CTL17B32 | A21019L | 40161 | MATTHEW | BATH | 0438832824 | mattbathstonemason@live.com.au | 460 SALTWATER ROAD | WALLABI | New South Wales | 2430 | Stihl Shop, Port Macquarie | sales@stihlshopport.com.au | 0265810301 | 5 Milton Circuit | Port Macquarie | New South Wales | 2444 | Stihl Shop, Port Macquarie | sales@stihlshopport.com.au | 0265810301 | 5 Milton Circuit | Port Macquarie | New South Wales | 2444 | 2021-01-16 | 2021-01-17 | 2021-01-18 | 2 | Domestic | Retained | CL - Came Loose | UO - Unknown / Other | Rear wheel fell off, deck pulley fell off. Re-fitted rear wheel & nuts - tensioned correctly Re-fit deck pulley & nut, re-fit belt | Nuts not tensioned correctly at factory on both wheel & pulley | G35 - Unusual time - Explain reason in Details section | 1 | G1 - Customer Service & Relations | .2 | G2 - Fault Diagnosis & Test | .2 | 1 | http://coxmowers.com.au/warranty-claim/ | GA1.3.1037518124.1568162144 | \"https://www.google.com/\" | \"\" | 120852890.1600474579.52.5.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided) | 1.1.1211412037.1606967921 | 120852890 | GA1.3.1968992805.1611011962 | Stihl-Shop-Port-Macquarie|1611184788|KKikLm5IukkQBh9xHvQGo2zCUS7BxPlmIsVEJQ7KH4F|bf33058ba6d0e301a9e728c91f79fe466367a95d5093afbb51668d0ea349e11f | 120852890.1037518124.1568162144.1611011961.1611020777.71 | 120852890.3.10.1611020777 | 103.133.53.90 |